Supermarkets vs. traditional retail stores: diagnosing the barriers to supermarkets’ market share growth in an ethnic minority community

Understanding the Relationship Between Perceived Quality Cues and Quality Attributes in the Purchase of Meat in Malaysia

“…However, freshness means different things to different people, depending on the place of purchase. Some consumers perceived freshness to mean that the meat had been freshly killed, was still 'warm' and not chilled or frozen (Goldman and Hino 2005). Other consumers determine freshness by touching or smelling the product (Zikhan et al 1999).…”

“…Goldman and Hino (2005) demonstrate that economic development in the West, which encourages consumers to purchase food from modern retail outlets, does not always apply in Asian countries. Despite having access to modern retail outlets, consumers continue to purchase fresh meat and fresh fruit and vegetables from the wet markets.…”

Consumers’ Choice for Vegetable Market Channels in Indonesia

“…The diffusion of modern retail market in the developing countries has been investigated by several researchers (Goldman and Hino, 2005;Goldman, 2001;Reardon and Berdegué, 2008) and summarized as there are three diffusion components: across geography (urban to rural), across socioeconomic segments (high and middle-income to lower income consumers), and by product category (processed to fresh). However, even though in some countries the geographic diffusion is completed (Goldman and Hino, 2005;Maruyama and Trung, 2007), supermarkets have been unable to capture the major share of the fresh fruit and vegetable market due to perceptions of inferior freshness and quality of fruit and vegetables sold at supermarkets; and cultural and social advantages (Kusumawaty et al, 2013).…”

“…However, even though in some countries the geographic diffusion is completed (Goldman and Hino, 2005;Maruyama and Trung, 2007), supermarkets have been unable to capture the major share of the fresh fruit and vegetable market due to perceptions of inferior freshness and quality of fruit and vegetables sold at supermarkets; and cultural and social advantages (Kusumawaty et al, 2013).…”

The Impact of Retail Formats on the Development of Food Retailing

“…Numerous theoretical studies (Carpenter & Moore, 2006;Fox et al, 2004;Goldman & Hino, 2005;Klein & Schmitz, 2016;Maruyama et al, 2016), confirmed in modern practice, point to current lifecycle phases of particular retail formats, which can be seen in Figure 1. Figure 1 shows the entry of traditional retail formats, supermarkets, and hypermarkets into the phase of saturation.…”