A state of complete physical, mental, and social well-being is called health. Although chatbots have been used in this sector a lot and in many different contexts in the past, there is always an opportunity for additional creative applications. AI use cases for healthcare conversations can be customized and suited to specific industries. Patients may utilize them to learn more about their condition, possible treatments, or even the extent of their insurance coverage. Numerous healthcare organizations are thinking about implementing healthcare chatbots into their operations because studies have shown that they can greatly decrease wait times and increase patient satisfaction.There are several uses for chatbots in the healthcare industry, including monitoring, anonymity, customisation, in-person interaction, and more. In this case study, the probable illness type of the patient will be ascertained based on the user's input regarding the patient's symptoms. Precautions will be advised based on the nature of the illness, and the patient will be referred to a physician who specializes in that area. The symptoms in the text were extracted using a sequential model, and the patient's condition type was then predicted using the CNN method.