Supervisor support and turnover intentions of yacht captains: the role of work–family conflict and psychological resilience during the COVID-19 pandemic

Abstract

Purpose The purpose of this study was to investigate work–family conflict’s (WFC) mediating role and psychological resilience’s (PR) moderating role on the perceived supervisor support (SS) of yacht captains and their turnover intentions (TI) during the COVID-19 pandemic. Design/methodology/approach The authors followed a quantitative approach and conducted a questionnaire survey of 320 Turkish yacht captains. The data were analyzed using SPSS 22 (Process macro v3.4) and AMOS 22 statistics package programs. Findings Perceived SS has direct and indirect effects on TI with WFC being the intermediate variable. WFC’s effect on TI varies according to the yacht captains’ levels of PR. Practical implications This study empirically uncovered the impact of supervisor support and PR levels, the most important factors for ensuring hospitality employees exhibit positive organizational attitudes and behaviors. This study shows that the success of yacht captains in this stressful work environment depends on positively perceived SS and PR levels. PR regulates the relationship between WFC and TIs. Thus, supervisors should prioritize meeting their employees’ expectations to effectively and efficiently manage their human resources, and supervisor support is essential for meeting these expectations. Originality/value According to the authors’ knowledge, this study is the first to assess the effect of supervisor support on TI, the mediating role of WFC and the moderating role of PR. In addition, the authors aimed to fill the research gaps on yacht captains, as a profession requiring expertise and field experience, and on PR in the tourism industry.

Determinants of Employee Turnover: A Case During the Covid-19 Pandemic

“…The Sri Lankan studies also confirm the equivalent negative effect (Wijebandara, Malalage, & Fernando, 2019;Tennakoon & Herat, 2017). Also, a negative effect of supervisor support on employee turnover is found during the Covid-19 pandemic (Yorulmaz & Sevinc, 2021). Despite the above evidence, surprisingly, the present study finds that supervisor support positively influences turnover intention.…”

“…As an example, Ilyas, et al (2020) 2020). Also, the negative effect of supervisor support on employee turnover is confirmed by the studies conducted during the Covid-19 pandemic (Yorulmaz & Sevinc, 2021). Further, employees may need special care and support from supervisors during the present pandemic since they are vulnerable to a highly turbulent environment.…”

“…There is a plethora of literature about employee turnover and the causes determining the same in different contexts (Ongori, 2007). Literature investigates the effect of various factors on employee turnover and these factors can be identified under diverse categories such as personal factors, organization and work factors, and social and economic factors (Zhang, 2016) (Aungsuroch, Gunawan, & Fisher, 2022;Putri & Arquisola, 2021;Gunadi, Siahaan, & Adji, 2021;Lavoie-Tremblay, et al, 2021;Yorulmaz & Sevinc, 2021).…”

Family supportive and singles-friendly: how an equally supportive working environment impacts unmarried hotel employees

“…To a greater extent, the current research also highlights the importance of organizational nonwork support, especially during a pandemic. While considerable research attention has been paid to the impact of COVID-19 on the future development of the hospitality industry (Jones and Comfort, 2020;Knight et al, 2020), hotel operational strategies (Lai and Wong, 2020) and the actions that hotel leaders take to help employees reduce the work uncertainty resulting from COVID-19 (Goh and Baum, 2021;Senbeto and Hon, 2021;Zhang et al, 2020) relatively little research has examined how the organizations help employees to deal with the COVID-19 issue in the non-work domain (Yorulmaz and Sevinc, 2021). Given that living with COVID-19 has become a most salient stressor, employees are eager to receive relevant support from the organization.…”

The Psychological Effects of Digital Companies’ Employees during the Phase of COVID-19 Pandemic Extracted from Online Employee Reviews

“…Pathak et al [23] examined the impact of the psychological capital of owners and the managers of a budget hotel on the organizational resilience during COVID-19, and could give advice to the owners and managers of budget hotels to navigate through the stages of the COVID-19 pandemic for speedy recovery. Work-family conflict's mediating role and psychological resilience's moderating role on the perceived supervisor support of yacht captains and their turnover intentions during the COVID-19 pandemic in the tourism industry are also investigated [24]. In general, understanding work-life wellness contributes to improving the physical health, mental health, and productivity of remote workers.…”