“…The case research and secondary data find a de-coupling of the SC resilience between UKG departments, the logistics company and the core business SC, with different proactive and reactive approaches (Elluru et al, 2019) and a combination of resilience capabilities (Castillo, 2022;Wieland and Durach, 2021) 17 method and analysis confirm this leads to friction and an operationally inefficient border operation (Holmes, 2020). Interviews and archival data confirmed that recent changes to the UK Border with the exit from the EU (Garcia-Lazaro et al, 2021) have reduced the operational efficiency of the supply chain, with increased disruption (Brady, 2021). Supply chain resilience is impacted, and access to established cross-EU customs systems has been removed by UKG, with changes in policy, process, and reversion to paper-based documentation.…”