Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms

Abstract

This study aims to analyze the relationship between supply chain resilience (SCR) practices and operational performance and the moderating role of digital technologies in Jordanian manufacturing firms. A descriptive-analytical approach was adopted using a questionnaire based on the study model and previous related literature. Four hundred supply chain (SC)-related managers within seventy-one firms were reached to collect the needed data; three hundred and seventy-two complete questionnaires were analyzed. The results revealed that the level of SCR practices and operational performance was high; SCR (with its sub-dimensions: SC agility (SCA), SC flexibility (SCF), and SC collaboration (SCC)) had a significant positive relationship with operational performance; and the appropriate use of digital technologies had a significant moderating impact on the aggregate level of the SCR–operational performance relationship. Finally, research limitations, practical implications, and future research conclude this study.

The Role of Predictive Analytics in Optimizing Supply Chain Resilience: A Review of Techniques and Case Studies

“…Their findings indicate that digital technologies significantly enhance the SCR-operational performance relationship, showcasing the critical role of technological advancements in facilitating SCR. This study not only reinforces the technological dimension of SCR but also illustrates the operational benefits of integrating predictive analytics and digital technologies in supply chain management (Alkhatib & Momani, 2023). The collective insights from these studies reveal that predictive analytics significantly impacts the technological, operational, and strategic dimensions of SCR.…”

“…This study illustrates how predictive analytics can strengthen supply chain risk mitigation and quality detection improvements, highlighting the strategic dimension of SCR by enabling more assertive and informed decision-making processes (Pfutzenreuter et al, 2022). Alkhatib and Momani (2023) further elucidate the relationship between SCR practices and operational performance, emphasizing the moderating role of digital technologies. Their findings indicate that digital technologies significantly enhance the SCR-operational performance relationship, showcasing the critical role of technological advancements in facilitating SCR.…”

“…Technologically, the role of digital technologies in augmenting SCR is pivotal. Alkhatib and Momani (2023) illustrate how digital technologies, including predictive analytics, significantly enhance operational performance within Jordanian manufacturing firms. Their study underscores the importance of agility, flexibility, and collaboration within the supply chain, facilitated by digital technologies, in achieving high levels of SCR.…”

“…Their study underscores the importance of agility, flexibility, and collaboration within the supply chain, facilitated by digital technologies, in achieving high levels of SCR. This technological dimension emphasizes the necessity of integrating advanced analytics and digital tools to foster a resilient supply chain capable of adapting to rapid changes and disruptions (Alkhatib & Momani, 2023). From an operational perspective, predictive analytics enable supply chains to optimize processes and mitigate risks proactively.…”

Dynamic Capabilities Influence on the Operational Performance of Hotel Food Supply Chains: A Mediation-Moderation Model

“…Chowdhury et al [87] prove a correlation between supply chain resilience and supply chain performance in manufacturing firms. According to recent research conducted by Alkhatib et al [88], there is a notable and favorable relationship between the adoption of supply chain resilience practices and overall operational performance in Jordanian manufacturing firms. This is in addition to the confirmed significant influences of dynamic capabilities on supply chain resilience [23,24].…”