Support for healthcare workers and patients after medical error through mutual healing: another step towards patient safety

Abstract

BackgroundMedical errors, especially those resulting in patient harm, have a negative psychological impact on patients and healthcare workers (HCWs). Healing may be promoted if both parties are able to work together and explore the effect and outcome of the event from each of their perspectives. There is little existing research in this area, even though this has the potential to improve patient safety and wellness for both HCWs and patients.MethodsUsing a patient-oriented research approach with constructive grounded theory methodology, we examined the potential for patients and HCWs to heal together after harm from a medical error. Individual interviews were conducted and transcribed verbatim. We conducted concurrent data collection and analysis according to grounded theory principles. With our findings, we created a framework and visual breakdown of the communication process between patients and HCWs.ResultsOur findings suggest that, after a medical error causing harm, both patients and HCWs have feelings of empathy and respect towards each other that often goes unrecognised. Barriers to communication for patients were related to their perception that HCWs did not care about them, showed no remorse or did not admit to the error. For HCWs, communication barriers were related to feelings of blame or shame, and fear of professional and legal consequences. Patients reported needing open and transparent communications to help them heal, and HCWs required leadership and peer support, including training and space to talk about the event(s).DiscussionOur resulting framework suggests that if there was an opportunity for an open and purposeful conversation early or before increased emotional suffering, there might be an opportunity to bridge the barriers, and help patients and HCWs heal together. This, in turn, contributes to improved health quality and patient safety.

Patienteneinbeziehung zur Förderung der Patientensicherheit

“…In Irland zielt das National Care Experience Programme -eine gemeinsame Initiative der irischen Regulierungsbehörde HIQA, des HSE und des Gesundheitsministeriums -beispielsweise darauf ab, die Qualität der Dienstleistungen im Gesundheits-und Sozialbereich durch die Befragung von Patient*innen und ihren Verwandten oder Freunden zu ihren Erfahrungen zu verbessern. 16 , eine elektronische Lernplattform, die für die Weiterbildung von Gesundheitsfachkräften eingerichtet wurde und auch ausgewählten Patientenfürsprechergruppen zugänglich ist.…”

Disclosing medical errors: prioritising the needs of patients and families

“…Similarly, the response to these errors fundamentally relies on the behaviour of the humans involved in the event. In some respects, maximising the engagement of clinicians, patients and families after harmful errors is essential to re-establishing authentic interpersonal interactions, the rebuilding of trust and the demonstration of caring that are so critical to the healing of all involved 1 8…”

Patient engagement for patient safety

“…In Canada, at least two programmes aim at providing support to individuals after a more severe patient safety incident. First, a programme designed to support patients and healthcare workers after medical error through mutual healing (Aubin, Soprovich, Carvalho, Prowse, & Eurich, 2022). When a medical error occurs, both the patient and the healthcare professional can experience trauma.…”