As a baseline study on the provision of information to enable prompt evacuation from a train, different types of evacuation were grouped into three categories: immediate evacuation with passengers only, evacuation by remote instruction and evacuation by Staff Guidance. A web-based survey showed that there is a certain degree of role awareness in fellow passengers helping each other during escape, and that cooperative behavior can be expected. It also showed that those who understood instructions more clearly tended to act more immediately. Thus, it is considered important to inform passengers about their expected role, the flow of action to be taken, and the overall evacuation process.