Supporting decision-making process in facilities management services procurement: A methodological approach

Implementation of Analytic Hierarchy Process (AHP) decision making framework for building maintenance procurement selection: Case study of Malaysian public universities

“…Lau and Zhang [21]stated that outsourcing strategy enable organizations to gain competitive advantage through cost reduction and improved responsiveness to changing business environment and market demand. This is agreed by [3,42]that outsourcing is a supply strategy often chosen as a means of increasing organizational effectiveness and efficiency.…”

“…Subsequently, many different types of procurement methods have been developed to overcome the weaknesses of the existing procurement method and meet the range of service's requirement. The types of procurement method identified through literature review for building maintenance were listed as below [3,4,9,14,35,41,47]:…”

“…Subsequently, many different types of procurement methods have been developed to overcome the weaknesses of the existing procurement method and meet the range of service's requirement. The types of procurement method identified through literature review for building maintenance were listed as below [3,4,9,14,35,41,47]: Direct Labour or In-house I In-house is the management process of performing a service by in-house staffdirectly employed by organisationsto run and maintain the building [14,29].The client organisation usually employ direct labour under the terms of conventional employee relationship to monitor and control the performance of maintenance [5,29,45]. Williams [45]highlighted that presentlythere were very less organisations that employ 100% in-house operation but if it really exists, it is not on a large scale.According to Sheng [41], in-house strategy is deemed to be the most fundamental and traditional strategy for the delivery of property management and maintenance services.The operation staffs who are employed directly by the organization are recognized as part of the organization with no existence of service contract tying the relationship together except the ordinary employment contract.…”

“…Lau and Zhang [21]stated that outsourcing strategy enable organizations to gain competitive advantage through cost reduction and improved responsiveness to changing business environment and market demand. This is agreed by [3,42]that outsourcing is a supply strategy often chosen as a means of increasing organizational effectiveness and efficiency.Out-tasking III Out-tasking is defined as "a management process whereby specific tasks, as opposed to a whole package of support function in the case of outsourcing, are performed by a contractor" [14,16]. According to Hui and Tsang [14], the company usually employs a small number of staff to serve as coordinators between internal customers and the external service provider when outsourcing is practised.…”

“…This is in contrast to out-tasking where the internal staff members play a proactive role of planning and initiating service activities and leading the external service provider for delivery of the needed service. Thus, the internal personnel are fully responsible for the consequences of out-tasking.Public Private Partnership (PPP) IV Public Private Partnership (PPP) is "a partnership or strategic alliance has been formed between the organization and service provider based on a sharing of the responsibility for the delivery and performance of the service, including the sharing of the benefits arising from any efficiency gains and cost savings" [3,4]. [6,11].…”