Supporting return flows in the supply chain

Hillegersberg, Jos van; Zuidwijk, Rob; Nunen, Jo van; Eijk, Diana van

doi:10.1145/376134.376172

Cited by 45 publications

(28 citation statements)

References 4 publications

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“…A thorough overview of existing IT systems for end-of-use products can be found in (Krikke et al, 2001), while (Hillegersberg et al, 2001) has outlined some of the functional and technical requirements for IT systems supporting integrated returns management. Internet-based technology is also potentially far reaching in supporting new organizational forms and new ways of coworking with public and private organizations that lead towards new ebusiness models for reverse logistics, as documented in (Kokkinaki et al, 2002).…”

Section: Discussionmentioning

confidence: 99%

A Web-Based Recommender System for end-of-use ICT Products

Kokkinaki

Dekker

Karacapilidis

et al. 2003

Towards the Knowledge Society

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Abstract:Original Equipment Manufacturers in the Information and Communication Technology sector have recently started to prioritize management of their returns for several reasons. Effective management of returns is a complicated problem due to the uncertainty related to the quantity, quality, timing and place of origin of returns. Exploring the case of end-of-use PCs, this paper describes a web-based system, namely Reverse Logistics Marketplace, in which the interested parties, delegate tasks related to management of returns to software agents, instead of carrying out physical operations. PC users, interested in returning their PCs or their parts, can access the e-marketplace using the PC in request and call for a "trusted-third-party" agent to perform configuration detection and benchmarking of their PC. Potential buyers can also access the e-marketplace to register their collection requests, regarding either complete PCs or modules of them. Advanced features of the system include the permanent existence of agents in the e-marketplace to learn from conducted transactions, their ability to act proactively to initiate a transaction, 602A Web-Based Recommender System and the integration of a multiple-criteria decision support tool that performs a comparative evaluation of the collection requests and recommends the optimal recovery option to the PC users.

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Section: Discussionmentioning

confidence: 99%

A Web-Based Recommender System for end-of-use ICT Products

Kokkinaki

Dekker

Karacapilidis

et al. 2003

Towards the Knowledge Society

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“…The reverse logistics operations are different from the traditional logistics operations because the behavior of consumers introduces uncertainties in the quality, quantity, and timing of product returns (van Hillegersberg et al 2001). The following are main characteristics of reverse logistics:…”

Section: Dowlatshahi (2000)mentioning

confidence: 99%

Reverse Logistics and the Role of Fourth Party Logistics Provider

Pinna¹,

Carrus²

2012

Pathways to Supply Chain Excellence

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“…As well as inaccuracy, information channels experience problems with security, quantity (i.e., excess/unused resources and insufficient resources) and delays. The security problems identified involve mistrust interfering with the flow of information between members of a supply chain; information flows are positively affected by trust (Klein & Rai, 2009 chains, also involves information flows as the dissemination of product information in suitable quantities may be more difficult on the internet (van Hillegersberg, 2001). …”

Section: Informationmentioning

confidence: 99%

“…This may be a result of measuring too few variables (e.g., Dairy Farm Group's POS did not catch all the details of customer transactions (Farhoomand et al, 1999)), or because too little information is shared across organizational or departmental boundaries (e.g., a purchasing department did not have access to inventory level information in Barratt & Barratt (2011)). The importance of return flows is increasing (van Hillegersberg et al, 2001); higher rates of returns are experienced in e-commerce, sometimes caused by insufficient or inaccurate information available to customers (Rabinovich et al, 2010).…”

Section: Insufficient Resourcesmentioning

confidence: 99%

A Classification of Supply Chain Problems

Osborn¹,

Nault²

2012

EMR

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Supply chain problems referenced in peer-reviewed journals and selected management magazines were collected, with information about the journal, the resource affected, the cause of the problem, the solution(s) applied, and the firm(s) involved. Keywords were used to group these problems into naturally occurring categories. Nine types of supply chain problems were identified: conflict, delays, demand fluctuations, excess/unused resources, inaccuracy, insufficient resources, long tail, pricing, and security. These categories together present a comprehensive view of problems that typically affect different resources within the supply chain, and can be used to diagnose problems and to evaluate solutions.

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Supporting return flows in the supply chain

Cited by 45 publications

References 4 publications

A Web-Based Recommender System for end-of-use ICT Products

A Web-Based Recommender System for end-of-use ICT Products

Reverse Logistics and the Role of Fourth Party Logistics Provider

A Classification of Supply Chain Problems

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