Supporting Social and Emotional Well-Being with Artificial Intelligence

Dhimolea, Tetyana K.; Kaplan-Rakowski, Regina; Lin, Lin

doi:10.1007/978-3-030-84729-6_8

Cited by 14 publications

(5 citation statements)

References 24 publications

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“…Machines and AI can offer social support to people as well. Interdisciplinary research suggests that people believe interactive machines can provide support in all kinds of situations (Abendschein, Edwards, & Edwards, 2021; Beattie & High, 2022), including education (Dhimolea et al, 2022; Edwards et al, 2022). For example, researchers using robot cats in an academic library found that even brief interactions between students and the robotic animals reduced self‐reported stress levels (Edwards et al, 2022).…”

Section: Study Two: the Influence Of Immediacy And Social Supportmentioning

confidence: 99%

“…For example, researchers using robot cats in an academic library found that even brief interactions between students and the robotic animals reduced self‐reported stress levels (Edwards et al, 2022). Current conversations around embodied AI, in education specifically, point to their potential to impact well‐being (Abendschein et al, 2022), improve social development (Dhimolea et al, 2022), and enhance personalized instruction (Edwards et al, 2018). The opportunities to utilize AI and social robots in the classroom are increasing and, therefore, need more academic scrutiny.…”

Section: Study Two: the Influence Of Immediacy And Social Supportmentioning

confidence: 99%

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Credibility and altered communication styles of AI graders in the classroom

Abendschein,

Lin,

Edwards

et al. 2024

Computer Assisted Learning

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BackgroundEducation is often the primary arena for exploring and integrating new technologies. AI and human‐machine communication (HMC) are prevalent in the classroom, yet we are still learning how student perceptions of these tools will impact education.ObjectivesWe sought to understand student perceptions of credibility related to written feedback attributed to a human or an AI grader (Study One). We also investigated how corrective messages containing verbal immediacy and social support influenced student perceptions of an AI grader's credibility based on feedback in an evaluated essay (Study Two).MethodsWe used an online experimental design to assess the perceived credibility of a grader. In Study One, we randomly assigned students (N = 155) to a condition that contained a paragraph they were told was evaluated by a human or an AI grader. In Study Two (N = 222), we investigated ways of increasing perceptions of an AI grader's credibility by writing messages with higher/lower levels of immediacy and social support.ResultsIn Study One, the students rated both the human and AI grader as credible (yet rated the AI grader lower on goodwill). The data suggest that students in Study Two attributed more goodwill (i.e., caring) to the AI grader when the feedback included more verbal immediacy.ConclusionsOur results highlight the importance of student perceptions and communication styles when integrating technology into education. The two studies imply that students viewed the human and AI graders as competent, caring, and trustworthy, specifically when feedback included more immediacy cues.

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Section: Study Two: the Influence Of Immediacy And Social Supportmentioning

confidence: 99%

Section: Study Two: the Influence Of Immediacy And Social Supportmentioning

confidence: 99%

Credibility and altered communication styles of AI graders in the classroom

Abendschein,

Lin,

Edwards

et al. 2024

Computer Assisted Learning

View full text Add to dashboard Cite

show abstract

“…On the one hand, several researchers continue to question the capability of AI (e.g., chatbots) to provide social support because they are not able to fully and deeply understand their human interlocutors (Scoglio et al 2019). On the other hand, some findings suggest that AI (e.g., chatbots, virtual assistants, assistive robots) might support well-being for stigmatized consumers (e.g., Dhimolea, Kaplan-Rakowski, and Lin 2022; Ruggiero et al 2022). To illustrate, advanced chatbots (e.g., in the context of digital psychiatry, Torous et al 2021) can provide deeper conversations, social interactions, and support in light of their users’ mental health issues and other health-related concerns (van Wezel, Croes, and Antheunis 2021).…”

Section: Study 1: the Effects Of Message Source And Consumer Stigma O...mentioning

confidence: 99%

Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers

Mende,

Scott,

Ubal

et al. 2023

Journal of Service Research

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Although calls for inclusiveness in services are becoming more vigorous, empirical research on how to design and implement service inclusion for stigmatized consumers remains scant. This paper draws on key questions of personalization (i.e., who personalizes what for whom?) to tailor the (a) source and (b) content of marketing messages in order to better include stigmatized consumers. The authors examine this idea in three experiments in healthcare/well-being settings. In terms of message source, the results show that, in interpersonal interactions, service companies can employ the principle of homophily to better engage stigmatized consumers (Study 1). In contrast, homophily-inspired personalized messages to stigmatized consumers can backfire in the context of consumer-artificial intelligence (AI)-interactions (human-to-avatar interactions; Study 2). Moreover, in terms of message content, Study 3 explores how, and under which conditions, companies can leverage thinking AI versus feeling AI for improved service inclusiveness. Finally, the studies point to anticipated consumer well-being as a crucial mediator driving effective service inclusiveness among stigmatized consumers. The results not only contribute to an emerging theory of service inclusiveness, but also provide service scholars and managers with initial empirical results on the role of AI in inclusive services.

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“…Thus, millennials take comfort in virtual solutions (Chen & Decary, 2020). Some studies show that AI companions and chatbots replacing human emotional connections as well as limiting interpersonal growth (Dhimolea, Kaplan-Rakowski, & Lin, 2022). Chatbots deliver cognitive behavioral therapy (CBT) to millennials or young adults with moderate anxiety and depression while virtual assistants promote healthy eating and physical activities (Fitzpatrick, Darcy, & Vierhile, 2017;Maher, Davis, Curtis, Short, & Murphy, 2020).…”

Section: Introductionmentioning

confidence: 99%

Artificial Intelligence Revolution: Shaping the Future of Millennials

Waleed,

Eman,

Bashir

et al. 2023

Pak. J. Humanit. Soc. Sci

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This paper explores the multifaceted impact of the artificial intelligence (AI) revolution on millennials, examining current research on how AI integration affects millennials in education, healthcare, relationships, and communication. An analysis of 68 articles from academic journals and digital platforms shows that AI is empowering learning through personal platforms, improving access to healthcare through telemedicine, and creating new opportunities and challenges for millennials. The effect of Artificial Intelligence in the form of opportunities and challenges in this study is important because it is relevant to the area of research, artificial intelligence, and millennials. Based on this literature-based analysis, the study finds that AI has a positive impact on millennials' education, health, relationships, and communication.

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Supporting Social and Emotional Well-Being with Artificial Intelligence

Cited by 14 publications

References 24 publications

Credibility and altered communication styles of AI graders in the classroom

Credibility and altered communication styles of AI graders in the classroom

Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers

Artificial Intelligence Revolution: Shaping the Future of Millennials

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