Supporting the e‐business readiness of small and medium‐sized enterprises: approaches and metrics

Jutla, Dawn; Bodorik, Peter; Dhaliwal, Jasbir

doi:10.1108/10662240210422512

Cited by 190 publications

(108 citation statements)

References 20 publications

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“…In this way application complexity provides a meaningful framework in which to consider, compare and analyse e-business engagement. The The empirical study of ICT adoption by SMEs is increasing but very little of this is concerned with the use of hosted applications (Jutla et al 2002;Koh and Maguire 2004;Meckel 2004;Lockett and Brown 2005). Most of the research focuses on the drivers and barriers to ICT adoption and some on the strategy or adoption models.…”

Section: Hosted Applications Adoption and Complexitymentioning

confidence: 99%

The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

Lockett¹,

Brown

Kaewkitipong³

2006

Electronic Markets

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This deliberately dual perspective paper seeks to deepen our understanding of the engagement of SMEs in hosted enterprise applications in the UK. The emergence and development of the ASP sector has attracted much interest and highly optimistic forecasts for revenues. The paper starts by considering ICT adoption by SMEs in general before reviewing the provision of hosted enterprise applications in the US and UK (market perspective). The study is extended by qualitative empirical data collected by semi-structured interviews with SME users of hosted enterprise applications (user perspective) and subsequent analysis in order to develop the key findings and conclusions. From an SME user perspective the key findings to emerge from the study include: i) confirmation that ICT infrastructure was no longer a barrier to adoption, ii) the pragmatic approach taken to security issues, iii) the use of both multiple information systems and multiple service providers, iv) the financial attractiveness of the rental model and v) the intention to continue or extend the use of hosted applications. It also highlights the opportunity for gaining competitive advantage by using hosted enterprise applications to reduce costs. There are very few empirical studies of hosted applications which take deliberately market and SME user perspectives -this paper makes an important contribution in this emerging field.

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Section: Hosted Applications Adoption and Complexitymentioning

confidence: 99%

The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

Lockett¹,

Brown

Kaewkitipong³

2006

Electronic Markets

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“…Para Mambula (2002), parcerias entre órgãos governamentais e associações setoriais podem contribuir no sentido de aumentar as redes de relações nas quais as MPE atuam, aumentando o conhecimento e gerando processos de aprendizagem organizacional, iniciados através da capacitação de proprietários-dirigentes. Jutla et al (2002) pesquisaram o impacto de iniciativas governamentais para o desenvolvimento e inserção das MPE no contexto do comércio virtual. Para os autores, as iniciativas governamentais estimulam empresas a desenvolverem estratégias e a colherem ganhos de desempenho.…”

Section: Necessidade De Suporte Externo Para O Crescimento Das Micro unclassified

“…Em relação à importância da atuação de um órgão externo para o desenvolvimento das práticas de gestão em MPE, conforme sugerido nos trabalhos de Sarder et al (1997), Jutla et al (2002) e Mambula (2003, não foi possível mensurar o nível de influência e eficácia em termos de implementação de ações práticas dos direcionamentos do SEBRAE nas rotinas de GRH. Considerando, no entanto, o que foi apontado nas entrevistas com membros do SEBRAE, as iniciativas da entidade neste sentido são incipientes, sugerindo que a internalização dos direcionamentos de GRH nas rotinas organizacionais deve ser de pouca representatividade.…”

Section: Fonte: Elaborado Pelos Autoresunclassified

Gestão De Recursos Humanos Em Micro E Pequenas Empresas: Direcionamentos Do Sebrae Para Estimular O Desenvolvimento De Políticas E Práticas

Malta

Machado

Fischer

2017

Revista Gestão E Desenvolvimento

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……………………………………………………………………………………………………………Recebido em: 22 de fevereiro de 2017Aprovado em: 15 de maio de 2017 Sistema de Avaliação: Double Blind Review RGD | v. 14 | n. 2 | p. 111-125 | jul./dez. 2017 …………………………………………………………………………………………………………… RESUMO O presente artigo tem por finalidade estudar os direcionamentos oferecidos pelo SEBRAE quanto ao desenvolvimento de políticas e práticas de Gestão de Recursos Humano (GRH) em Micro e Pequenas Empresas. O foco principal deste trabalho recai na identificação de quais aspectos das políticas e práticas de GRH estão contemplados nesses direcionamentos. Utilizou-se a metodologia de pesquisa qualitativa através do estudo de caso único, uma vez que, de acordo com a literatura sobre o tema, a entidade estudada apresenta características de raridade que justificam essa opção. As fontes de evidência foram entrevistas semiestruturadas, que foram trianguladas com a análise documental de informações contidas em portais regionais que o SEBRAE detém para o estado de São Paulo e para o estado do Rio Grande do Sul, além de brochuras em formato PDF constantes na biblioteca virtual da instituição. Os dados obtidos apontaram a existência de direcionamentos considerados genéricos, não apresentando um nível de profundidade que sustente a criação de políticas e práticas de GRH. Palavras-chave: Gestão de Recursos Humanos. SEBRAE. Micro e Pequenas Empresas. ABSTRACTThis article aims to study the directions offered by SEBRAE to the development of policies and practices in Human Resources Management (HRM) to Micro and Small Enterprises. The focus of this work concentrates in the identification of the aspects of HRM policies and practices have been covered by these directions. We used a qualitative research approach of single case study once SEBRAE presents characteristics that justify this option. The sources of evidence used were semi structured interviews which were triangulated with analysis of information presented at the regional portals of SEBRAE for the states of Sao Paulo and Rio Grande do Sul, along with PDF brochures found in in the virtual library of the entity. Data obtained indicates the existence of directions, which, however, were considered generic and did not show a level of depth that allows the creation of policies and practices of HRM in Micro and Small Enterprises.

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“…Proper training enables them to become more efficient and will help create maximum profit (Fuller, 1994). Infrastructure facilities such as sites, machine, water, electricity and Internet are also key factors to start a business (Jutla et al, 2002).…”

Section: Literature Reviewmentioning

confidence: 99%

Influencing factors in doing business: The case of oil palm smallholders

Ahmad

2017

Int. j. adv. appl. sci.

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Agricultural industry such as oil palm is facing the market volatility and economic oppression. This resulted in volatility of oil palm planter's revenue. One way to make up the shortfall in revenue is to get them involved in business. However, the involvement of oil palm smallholders is not only influenced by economic factors alone, but also influenced by the push and pull factors. Therefore, the study included 178 smallholders who were currently doing business in Johor, Selangor, Perak and Sarawak. Analysis was done by Structural Equation Model (SEM) using SmartPLS software. The study found that the respondents engaged in business with the push and pull factors. Overall, the respondents expressed that "risk / challenges management" is the most important push factor followed by "leadership skill", "business opportunity", "family encouragement" and "income level". Meanwhile, "attend training" is the most important pull factor followed by factors of "infrastructure facilities" and "finance".

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Supporting the e‐business readiness of small and medium‐sized enterprises: approaches and metrics

Cited by 190 publications

References 20 publications

The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

The Use of Hosted Enterprise Applications by SMEs: A Dual Market and User Perspective

Gestão De Recursos Humanos Em Micro E Pequenas Empresas: Direcionamentos Do Sebrae Para Estimular O Desenvolvimento De Políticas E Práticas

Influencing factors in doing business: The case of oil palm smallholders

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