Survey data on students’ online shopping behaviour: A focus on selected university students in Indonesia

Kuswanto, Heri; Pratama, Widyan Bima Hadi; Ahmad, Imam Safawi

doi:10.1016/j.dib.2019.105073

Cited by 11 publications

(5 citation statements)

References 1 publication

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“…Surprisingly, the study could not reveal any statistically significant effect of Operational Factors in buying decisions and satisfaction. This result is contradicting with the most studies conducted [3,[8][9]16]. However, one study shows that security has a weak relation to customer satisfaction [13].…”

Section: Discussionmentioning

confidence: 75%

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confidence: 99%

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Determinant Factors Affecting Customer Satisfaction among Filipinos in Lazada Online Shopping during COVID-19 Pandemic: A Structural Equation Modeling Approach

Prasetyo

Fuente

2020

2020 7th International Conference on Frontiers of Industrial Engineering (ICFIE)

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Another research showed that factors of online shopping include attitude and a change in customers' attitudes towards making online purchases [6][7]. On the contrary, a study shows that online shopping is significantly influenced by the perception of risk, enjoyment, social influence, and online advertisement [8]. Furthermore, customer feedback, trust, perceived usefulness, and information quality are factors that most influence consumers [9][10]. A study revealed that another factor includes the word-of-mouth, loyalty, and post-recovery satisfaction [3]. Another study suggests that the price, availability, scarcity, product details, conditions, and social media affect buying decisions [11]. In an empirical examination conducted in online shopping towards customer satisfaction, the result revealed that loyalty, price insensitivity, quality, time, and information availability significantly affect satisfaction. [12][13].This research study is intended to determine the factors affecting customer satisfaction in online shopping among Filipinos during COVID-19 pandemic. With the growing craze in online shopping, the study aims to bridge the gap by determining the relationship between the factors, buying decisions, and customer satisfaction.Lazada is the most talked e-commerce site on the Philippine social media [2]. To make it more logical, identification of the factors that significantly influence the consumer when buying online and their satisfaction can help Lazada to overcome obstacles and strive to provide a convenient service to consumers, which represents a key driving force in enhancing competitiveness and advantages. II. METHODOLOGYThis study discussed the consumer buying decision in online shopping. Lazada App was chosen platform. Lazada is the most frequently used e-commerce app among Filipinos when shopping online [2]. Specifically, this study focused on enhancing the Customer Satisfaction among Filipinos in online shopping during COVID-19 pandemic. Other e-commerce platforms were not included in this study. A. Instrument DesignThe instrument contains 2 parts, the first part using a nominal scale that collects the basic information about 48

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Section: Discussionmentioning

confidence: 75%

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mentioning

confidence: 99%

Determinant Factors Affecting Customer Satisfaction among Filipinos in Lazada Online Shopping during COVID-19 Pandemic: A Structural Equation Modeling Approach

Prasetyo

Fuente

2020

2020 7th International Conference on Frontiers of Industrial Engineering (ICFIE)

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“…The result is related with (Sebald & Jacob, 2020) show that 87,5% who online shopping are dominated by women. The study of (Kuswanto et al, 2020) also describe that the respondents responses from 83 respondents did online shopping, 41% of them are male and 59% are female. Then, the majority of consumers are mostly students with lower income.…”

Section: Discussionmentioning

confidence: 98%

Analysis of Segmentation Profile on Online Shopping Consumers in Padang City Based on Demographic and Psychographic Characteristics

Utami

Wati²,

Mulatsih³

et al. 2022

JM-UIKA

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<em>Online shopping has become a more accessible way of purchasing. Customer segmentation play important role in online retailing industry. The main objective of this study is to analysis of segmentation profile of online shopping consumers in Padang City based on demographic and psychographic characteristics. This type of research was descriptive analysis.</em> <em>The data are subsequently related to demographics and psychographic. The sampling technique in this research was purposive sampling. Total samples in this research were 150. The data analysis technique used in this research was cluster analysis. We demonstrate that such cluster related to demographic as well as psychographic characteristics. The results of demographic segmentation, the majority of respondents are female (74.4%) and the most of respondents 21-30 years old. Cluster analysis was applied to segment the customer into eight clusters that have distinct online customer profiles. These segments are named as risk taking consumers, adventurous consumers, active consumers, practical consumers, socialite consumers, economical consumers, passive consumers and independent consumers.</em>

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“…Moreover, numerous other benefits for learning may be found in WhatsApp's capabilities, such as instant messaging, audiovisual communication, ease of access and availability etc. (Ahmad et al 2020;Candra & Qodriani 2019 ;Kardiansyah 2019 ;Kuswanto et al, 2020). Scolars, for example, Rosenberg and Asterhan (2018) list a number of benefits of using WhatsApp group discussions in the learning process, including the availability of teachers after school or as a conduit for public or private contact, different types of textual communication, and fewer privacy protection concerns.…”

Section: Introductionmentioning

confidence: 99%

WhatsApp as a Useful Tool to Strengthen EFL Learners’ Academic Writing Creativity: Exploring Students’ and Teachers' Voices

Khan,

Nazim,

Alzubi

2024

Intl. J. Rel.

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The research initiatives have often delved into the challenges of academic writing creativity, particularly among English as a Foreign Language (EFL) learners. Even though studies have investigated the creativity in writing across different contexts including integrating technology through social media platforms; there remains a dearth of research to explore WhatsApp’s usefulness in improving EFL learners’ writing creativity particularly Arabic speakers’ context. Therefore, the present study attempts to discover WhatsApp as a useful tool to strengthen EFL learners’ academic writing creativity from students and teachers’ perspectives. This study, through descriptive survey research method and a set of instruments: a questionnaire and semi-structured interview, was applied to a sample of (N=50) undergraduate students and (N=20) teachers. According to finding, students opined a ‘high’ perception that WhatsApp significantly enhance their writing creativity in terms of spelling, punctuation, capitalization, and grammar, whereas teachers do not see much advantage of WhatsApp in improving students' academic writing creativity. Also, the participant role (student, teacher) affected views about the usefulness of WhatsApp in enhancing writing creativity, and thus the responses were different based on the participation role. Additionally, the content analysis revealed the challenges encountered by the learners when using WhatsApp as a tool to strengthen their writing creativity. Based on the study findings, suggestions, recommendations, and implications are presented.

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Survey data on students’ online shopping behaviour: A focus on selected university students in Indonesia

Cited by 11 publications

References 1 publication

Determinant Factors Affecting Customer Satisfaction among Filipinos in Lazada Online Shopping during COVID-19 Pandemic: A Structural Equation Modeling Approach

Determinant Factors Affecting Customer Satisfaction among Filipinos in Lazada Online Shopping during COVID-19 Pandemic: A Structural Equation Modeling Approach

Analysis of Segmentation Profile on Online Shopping Consumers in Padang City Based on Demographic and Psychographic Characteristics

WhatsApp as a Useful Tool to Strengthen EFL Learners’ Academic Writing Creativity: Exploring Students’ and Teachers' Voices

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