Survey dataset on factors that influence satisfaction of clients with architectural services in Lagos State, Nigeria

Oluwatayo, A. A.; Akinola, Adedotun O.; Agomuo, Ikenna U.; Mozimo, Stephanie O.; Onwuka, Chiekwugo C.; Okagbue, Hilary I.

doi:10.1016/j.dib.2018.07.055

Cited by 5 publications

(6 citation statements)

References 23 publications

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“…Therefore, the availability of an effective design process can significantly increase the performance of architects. The result is consistent with the findings of Oluwatayo et al (2018), who found that competency, ability to understand and fulfilment of the needs of clients are amongst the top factors that influence their satisfaction towards architectural service.…”

Section: Resultssupporting

confidence: 91%

“…Results reveal significant and positive relationships between working condition, organisational support and effective design process and the performance of architects. The strongest effect is obtained from the influence of effective design process on the performance of architects, thereby confirming the studies of Oyedele (2010), Young and Young (2012) and Oluwatayo et al (2018).…”

Section: Resultssupporting

confidence: 84%

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Factors influencing the performance of architects in construction projects

Marisa¹,

Yusof²

2020

CEB

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The construction industry has been accused of ineffectiveness and inefficiency because of delays, cost overruns and defects that are partly due to flaws in the design. As professionals responsible for design, architects should achieve optimum performance in the project delivery process. This study aims to investigate the factors that influence the performance of architects in construction projects. This study employs a questionnaire survey for data collection and partial least square structural equation modelling (PLS–SEM) for data analysis. Using a census method, a total of 222 useable responses are gathered from registered architects in Indonesia. Results reveal significant and positive relationships between working condition, organisational support and effective design process and the performance of architects. The strongest effect is found from the influence of effective design process on the performance of architects. Thus, these factors should be applied to enhance the performance of architects, thereby improving the project outcome.

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Section: Resultssupporting

confidence: 91%

Section: Resultssupporting

confidence: 84%

Factors influencing the performance of architects in construction projects

Marisa¹,

Yusof²

2020

CEB

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“…When the results about consultant selection are compared with the previous studies' findings, similarities are observed. In previous studies, high significance was assigned to price ( Oluwatayo et al, 2018;Sporrong, 2011), previous performance (Ng, 2004;Oluwatayo et al, 2018), being creative and innovative (Ling, 2003), and reputation (Ling, 2003;Oluwatayo et al, 2018). In contractor selection, high importance was assigned to past experience (Enshassi et al, 2013;Plebankiewics, 2010;Watt et al, 2010), price (Enshassi et al, 2013;Watt et al, 2010) which were all similar to the current study's findings.…”

Section: Design Consultant and Contractor Selection Criteria (Aggrega...supporting

confidence: 73%

“…The authors developed a multi-criteria evaluation model to guide the developers in selecting design consultants. Oluwatayo et al (2018) presented data on the factors that influence the satisfaction of clients with architectural services and found the specific areas that the clients are not satisfied with their architects.…”

Section: Introductionmentioning

confidence: 99%

Building Construction Clients’ Design Consultant and Contractor Selection Criteria Versus Post-Occupancy Satisfaction Levels

Egemen

2022

Sage Open

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In today’s competitive building construction markets, achieving clients’ satisfaction is of utmost importance. The choice of a design consultant and a contractor for a building project has a crucial influence on the post-occupancy satisfaction of the client. Hence, this study provides insights into private building construction clients’ perceptions of a set of criteria contributing to their selections of design consultant and contractor together with the resulting post-occupancy overall client satisfaction levels eventually reached, by presenting survey findings of 330 clients in North Cyprus construction market. Unlike previous studies, the current study combined all the interrelated and vital stages of design consultant and contractor selection with post-occupancy client satisfaction levels. A further contribution is differentiating among various types of client groups’ behaviors in each of the three specified stages. Clients in different categories had distinct approach differences in selection stages, and different post-occupancy satisfaction values indicating that firms may benefit from market segmentation. “Residential” and “<120,000£” type building clients were the least satisfied groups, while “project execution stage” and “functionality” emerged as major features creating dissatisfaction. The findings revealed the importance attached by the clients to “references about the firm” in the selection stages and low client satisfaction with the completed projects. Regression analysis findings revealed different design consultant and contractor selection factors predicting overall clients’ satisfaction while assigning high importance to the “cost-effectiveness approach of the firm” emerged as the only strong predictor of dissatisfaction. This study provides a guide for building construction clients to attain higher post-occupancy satisfaction and assists design consultants and contractors in adopting specific customer-focused strategies.

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“…These figures are consistent with similar previous studies (Adunola & Ajibola, 2016;NBS, 2014;Oluwatayo et al, 2018). Information on the respondent's gender, age, and qualification was not collected because the questionnaires were generally completed by couples who had co-ownership of the building.…”

Section: Stage Threesupporting

confidence: 88%

Barriers To The Adoption Of Environmentally Sustainable Design Methods In Residential Buildings. The Architects’ And Building Owners’ Perspectives In Four Nigerian States

Amasuomo¹

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This thesis investigates Nigerian architects’ and building owners’ perceptions of Environmentally Sustainable Design Methods (ESD) to identify barriers preventing ESD adoption for providing thermal comfort and energy efficiency in Nigerian residential buildings. Most of the surveyed architects and building owners agree on the problem of thermal discomfort in Nigerian residential dwellings. However, the results show that architects and building owners opt for non-sustainable methods for addressing this problem. This study aims to understand why architects and building owners are choosing non-sustainable methods. To achieve this aim, the study investigates barriers preventing the widespread adoption of ESD in Nigeria to understand why ESD is not generally adopted as a preferred solution for addressing the problem of thermal discomfort. The thesis reports on a three-stage evaluation of current barriers to environmentally sustainable design methods in four Nigeria states (Lagos, Abuja, Rivers, and Bayelsa) and concludes by providing basic ways through which ESD could be adopted for ensuring thermal comfort and energy efficiency. A mixed-method research approach was utilised due to its robustness in addressing the research objectives. Stage 1 involved the distribution and analysis of questionnaires from 130 architects; stage 2 undertook semi-structured interviews with 21 architects; stage 3 undertook the distribution of questionnaires to 142 building owners and a visual physical examination of their respective buildings. The results showed that the barriers preventing the adoption of ESD in Nigeria include: a lack of technological development, cost of building construction and operation, public perception, poor governance, and most importantly, a lack of knowledge on the means of adopting ESD. The results from the interview with architects on the main obstacles to ESD showed that a lack of knowledge had the highest citing of 85%, poor governance a citing of 66%, economic factors 57%, and social factors 52%, respectively. These figures were similar to the results from the building owner’s survey. Given the lack of knowledge on adopting ESD, the thesis provides an explicit but straightforward set of ESD strategies that would add to the existing body of knowledge on ESD, resolve the lack of knowledge, and make ESD easily applicable. It is recommended that the Nigerian government and related institutions set a clear strategy for educating the public on the benefits and means of adopting a pro-sustainable culture. This strategy would include highlighting the importance of environmental protection and ESD, the possible environmental and health implications of environmental degradation, and the long-term economic benefits of sustainable design. Such a strategy should include a structured system of information dissemination through formal and informal mediums such as public campaigns and social media to reach a wide-ranging audience. The research findings identify the range of possible barriers preventing the attainment of a sustainable environment in Nigeria and other countries with similar issues. They also form the basis for an action plan.

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Survey dataset on factors that influence satisfaction of clients with architectural services in Lagos State, Nigeria

Cited by 5 publications

References 23 publications

Factors influencing the performance of architects in construction projects

Factors influencing the performance of architects in construction projects

Building Construction Clients’ Design Consultant and Contractor Selection Criteria Versus Post-Occupancy Satisfaction Levels

Barriers To The Adoption Of Environmentally Sustainable Design Methods In Residential Buildings. The Architects’ And Building Owners’ Perspectives In Four Nigerian States

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