Survey of the Patients' Satisfaction with Services provided in an Iranian Naval Hospital in 2019: A Cross-sectional Study

Abstract

Background All hospital services are carried out to serve the patient, which is the main axis in the hospital. Patient satisfaction can be indicative of the right performance service delivery and is considered as a reliable source for evaluating the quality of health care. the present study was conducted to evaluate the satisfaction rate of discharged patients in a Navy hospital. Methods The descriptive cross-sectional study was performed on 220 discharged patients who selected by convenience sampling in a Navy hospital during 2019. The data gathering tool was the Patient Satisfaction Questionnaire designed by Amerioon in 2009 and its validity and reliability was confirmed in 2016. The questionnaire assessed patient satisfaction in two health-care sections with 21 questions and three dimensions of hygiene, nursing and physician services, and non-health care with 27 questions and six dimensions of acceptance, staff attitudes, nutrition, welfare, facilities, religious issues and refines evaluation. Data were analyzed by SPSS software version 18. Results The patient satisfaction in the medical and non-medical wards was 88.1% and 86.57% respectively. Satisfaction in the medical and non-medical wards was excellent at all dimensions. There was a significant relationship between satisfaction with the cause of referral, and level of education (P < 0.05). Other demographic variables such as age, marital status, patient gender, frequency of hospitalization, type of ward, and type of insurance were not significantly correlated with satisfaction(P > 0.05). Conclusion Considering the high level of patients 'satisfaction in medical and non-medical services, patient satisfaction in medical services was slightly higher than that of non-medical services, this highlights the need for independent research in this area and the actions taken by hospital managers to improve satisfaction in these sectors. It is also suggested to consider patient satisfaction as part of the discharge process in all hospitals.

Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic

“…A meta-analysis confirmed that before the pandemic the quality of services stated by the Iranian patients was placed at an acceptable level compared to other countries [ 56 ]. In general, prior research reported varied results in Iran [ 57 – 61 ]. Such difference findings may be related to study settings, the time of the study, sample size, and the participants’ status in terms of socio-economics factors.…”

“…According to this model, service quality can be measured in five dimensions: Tangibles (the appearance of physical facilities, equipment, personnel, and communication materials), Responsiveness (the willingness to help customers and to provide prompt service), Assurance (the knowledge and courtesy of employees and their ability to convey trust and confidence), Reliability (the ability to perform the promised service dependably and accurately), and Empathy (the provision of caring, individualized attention to the customer) are examined [53]. Regarding the quality of hospital services, the findings of previous studies before and after the outbreak of COVID-19 have reported different levels of service quality and its dimensions status [54][55][56][57][58][59][60][61][62][63][64].…”

Comparing Quality of Life Before and After Surgery in Patients with Cushing Disease: A Before-After Study

“…Each question was confirmed if 50% of the patients chose either the first option or 70% chose the first two options. Therefore, face validity was also confirmed [14,15]. The Guttman split-half coefficient was used to evaluate the reliability and correlation coefficient: estimated r=0.9.…”

Patients’ Perception to Achieving Optimum Nursing Care and Health Outcomes Among Orthopedic Patients at Kerugoya County Referral Hospital, Kirinyaga County, Kenya

“…Patient satisfactions in terms of care received is one of the key areas in health globally. Patient satisfaction is very crucial in health as it helps to evaluate the services offered (4)(5)(6)(7)(8)(9)(10)(11)(12)(13). Optimum nursing care can be used to captured flaws in the health sectors because nursing act as a backbone of health as nurses play many roles in the field of health.…”