Surveys by Telephone: A National Comparison with Personal Interviews.

Ferree, G. Donald; Groves, Robert M.; Kahn, Robert L.

doi:10.2307/2066654

Cited by 121 publications

(17 citation statements)

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“…Inasmuch as the order in which items are presented is likely to affect responses (Schwarz et al, 1991), this procedural difference may have a significant impact. There is also greater time pressure with telephone assessments, because moments of silence cannot be bridged by nonverbal communication (Grooves & Kahn, 1979). The increase in time pressure may lead to increased reliance on responses that reflect the first thing that comes to mind (Bodenhausen & Wyer, 1987;Kruglanski, 1980) and may influence the quality of retrospective reporting (Anderson, 1980).…”

mentioning

confidence: 99%

Utility of telephone assessments in an older adult population.

Senior

Kunik

Rhoades

et al. 2007

Psychology and Aging

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Telephone assessments are commonly used in mental health research and may be especially beneficial in older populations. The current study assessed the psychometric properties of the Penn State Worry Questionnaire (T. J. Meyer, M. L. Miller, R. L. Metzger, & T. D. Borkovec, 1990) and the Beck Depression Inventory--II (A. T. Beck, R. A. Steer, & G. K. Brown, 1996), when administered over the telephone in an older adult population. Results indicate no differences in mean symptom level or internal consistency across two modes of administration. Correlations between the in-person and telephone-administered measures and diagnostic categories suggest adequate validity of the telephone-administered measures. With this demonstrated evidence, the telephone assessment method can be applied in a variety of research and clinical settings.

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confidence: 99%

Utility of telephone assessments in an older adult population.

Senior

Kunik

Rhoades

et al. 2007

Psychology and Aging

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“…Preferences for response modes have been expressed for face-to-face interviews (Groves and Kahn 1979), telephone interviews (Smyth et al 2009), mail surveys (Millar et al 2009), and web surveys (Miller et al 2002;Ryan et al 2002;Tarnai and Paxson 2004). Therefore it can be worth the effort to create survey designs in which hard-to-survey populations are offered specific response modes.…”

Section: The Advantages and Disadvantages Of Response-mode Choicesmentioning

confidence: 99%

“…Previous research has shown that different sample members may have divergent preferences for modes of contact (De Leeuw and van der Zouwen 1992), or favor different modes of responding (Dillman et al 1994;Groves and Kahn 1979).…”

Section: Introductionmentioning

confidence: 99%

Reaching Hard-to-Survey Populations: Mode Choice and Mode Preference

Haan

Ongena

Aarts

2014

Journal of Official Statistics

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This study assesses the effect of response-mode choices on response rates, and responsemode preferences of hard-to-survey populations: young adults, full-time workers, big city inhabitants, and non-Western immigrants. Using address-based sampling, a stratified sample of 3,496 households was selected. The first group of sample members was contacted face to face and could choose between a CAPI and web response mode. The second group, contacted by telephone, could choose between CATI and web. The third group, contacted by telephone, was randomly allocated to a response mode. Our address-based sampling technique was successful in reaching most of the hard-to-survey groups. Insufficient numbers of nonWestern immigrants were reached; therefore this group was excluded from our analyses. In our mixed-effect models, no significant effects on the willingness to participate were found for mode choice. We found that full-time workers and young adults were significantly more likely to choose web over CAPI when contacted face to face.

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“…In the 1980s and 1990s, over 90% of housing units in the United States had telephone service, and techniques were developed to efficiently sample housing units by randomly sampling telephone numbers (Waksberg 1978). Telephone interviewers could obtain response rates that, while usually lower than in-person interviewers, were considered quite respectable, and the resulting data were quite comparable to those from in-person interviews (Groves and Kahn 1979;Groves et al 1988).…”

Section: Introductionmentioning

confidence: 99%

The Effects of Nonresponse and Sampling Omissions on Estimates on Various Topics in Federal Surveys: Telephone and IVR Surveys of Address-Based Samples

Fowler

Brenner

Roman

et al. 2020

Journal of Official Statistics

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With declining response rates and challenges of using RDD sampling for telephone surveys, collecting data from address-based samples has become more attractive. Two approaches are doing telephone interviews at telephone numbers matched to addresses and asking those at sampled addresses to call into an Interactive Voice Response (IVR) system to answer questions. This study used in-person interviewing to evaluate the effects of nonresponse and problems matching telephone numbers when telephone and IVR were used as the initial modes of data collection. The survey questions were selected from major US federal surveys covering a variety of topics. Both nonresponse and, for telephone, inability to find matches result in important nonresponse error for nearly half the measures across all topics, even after adjustments to fit the known demographic characteristics of the residents. Producing credible estimates requires using supplemental data collection strategies to reduce error from nonresponse.

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Surveys by Telephone: A National Comparison with Personal Interviews.

Cited by 121 publications

References 0 publications

Utility of telephone assessments in an older adult population.

Utility of telephone assessments in an older adult population.

Reaching Hard-to-Survey Populations: Mode Choice and Mode Preference

The Effects of Nonresponse and Sampling Omissions on Estimates on Various Topics in Federal Surveys: Telephone and IVR Surveys of Address-Based Samples

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