“…The hospitality industry is one of the leading segments of the tourism industry and is central to sustainability debates because of its huge ecological footprint and impact on the social and economic conditions of various stakeholders (Ismail & Rogerson, 2016;Shereni, 2022). The accommodation services sector contributes significantly to tourism carbon emissions, energy and water consumption, waste generation, social exclusion, cultural erosion as well as unfair labour practices (Abdou, Hassan & El-Dief, 2020;Bello, Banda & Kamanga, 2017;Dube, 2021;Jasmim, Sampaio & Costa, 2020;Mensah & Blankson, 2014;Shereni, Saarinen & Rogerson, 2022a). Accordingly, this has made sustainability issues a critical area of interest for policymakers, tourism scholars and hospitality practitioners (Peng & Chen, 2019;Shereni, Saarinen & Rogerson, 2022b).…”