Sustainability trends and consumer perceived risks towards private labels

Cherenkov, Vitally; Шерешева, Марина; Starov, Sergey A.; Gladkikh, Igor V.; Tanichev, Alexander; Berezka, Svetlana; Савельев, И.И.; Yussuf, Anastasia

doi:10.9770/jesi.2020.8.1(24)

Cited by 5 publications

(3 citation statements)

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“…Perceived risk has been defined by Chellappa in 2005 as the uncertainty that when customers are unable to predict the consequences of their purchasing decisions (Cheng et al, 2021). Perceived risk is the uncertainty felt by customers when they cannot predict the consequences of their purchasing decisions (Cherenkov et al, 2020). Online shopping makes it impossible for customers to observe, touch, try, or taste the products being sold directly because of the distance between the seller and the buyer.…”

Section: Perceived Riskmentioning

confidence: 99%

Influence of UI, UX and E-Service Quality on Tokopedia Purchase Via Perceived Risk

Prayoga,

Achmad,

Zulkifli

2023

JOSR

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The development of technology and information have led to increase shopping activity on many e-commerce, especially in Indonesia. Tokopedia, one of the largest e-commerce in Indonesia, experienced a surge in transactions with high purchasing decisions. A high purchase decision indicates that the product or service has succeeded in attracting the attention of consumers and is related to engagement in choosing and making decisions to buy goods or use services. UI Design, UX Design and e-ServQual are the first aspects consumers feel when opening an application before making a purchase. Therefore, this research was conducted to determine the relationship between UI, UX, e-ServQual, Perceived Risk and Purchase Decision which are used as latent variables of this research. This study adopted a correlational research design and analysis was carried out using PLS-SEM method with SmartPLS 4.0 software. There are 114 respondents with various backgrounds and ages from all over Indonesia who use the Tokopedia mobile application. The results revealed that the factor that most influenced the purchasing decisions was e-ServQual with the indicator "The entire process of using the application is efficient". Furthermore, the factor that most influences perceived risk is UX Design, even though perceived risk does not have a mediating effect on purchasing decisions and become a gap in this study. The study suggested further studies to be conducted to relate the variables.

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Section: Perceived Riskmentioning

confidence: 99%

Influence of UI, UX and E-Service Quality on Tokopedia Purchase Via Perceived Risk

Prayoga,

Achmad,

Zulkifli

2023

JOSR

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“…Sustainable consumption is a practical process that involves the economy, society, and environment in reaching for sustainable development goals [1][2][3][4]. Geiger et al [5] define sustainable consumption as a behavior associated with long-term understanding of the consequences of individual consumption.…”

Section: Introductionmentioning

confidence: 99%

Pro-Environmental and Pro-Social Engagement in Sustainable Consumption: Exploratory Study

2021

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Sustainable consumption, provision of a clean and healthy environment, as well as improvements to the quality of life of current and future generations, are all integral parts of the sustainable development strategy, which is understood as a compromise between the environmental, economic and social objectives of society. The pro-environmental and pro-social consumer engagement in sustainable consumption may lead to behavioral change, thus contributing to the resolution of current global challenges. Although recently the pro-environmental and pro-social engagement concept has received considerable attention, there is still no consensus on what determines it. Moreover, the recent research is limited to identifying individual factors of this phenomenon. Therefore, the purpose of this study is to explore the factors that determine pro-environmental and pro-social consumer engagement in sustainable consumption. The authors employed a qualitative method approach, conducting semi-structured interviews with consumers engaged in sustainable consumption in Lithuania. The research results reveal that these consumers were affected by cognitive, attitudinal and psychosocial factors. In terms of external factors, consumers named contextual factors for sustainable consumption, social norms and the promotion of sustainable consumption. Research results also show an additional internal factor of perceived responsibility, which means perceived duty as an individual to do good for society and the environment.

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“…Rapid technological development makes it possible to meet the constantly changing consumers' needs in online shopping more effectively and efficiently (Chiabai et al, 2014;Darsono et al, 2019;Javaria et al, 2020;Rezaei et al, 2016). It also poses particular challenges for business organizations seeking to create unique value for consumers by facing environmental dynamics and constraints leading to different forms of risk (Andryeyeva et al, 2021;Cherenkov et al, 2020).…”

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confidence: 99%

Factors affecting customer buying behavior in online shopping

Davidavičienė¹,

Raudeliūnienė²,

Jonyte-Zemlickiene³

et al. 2021

MMI

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Globalization processes rapidly advance information and communications technologies that influence social, economic, and cultural changes and transform consumers' needs and buying behavior in online shopping. Business sector organizations operating in a dynamic environment have to adjust to the environment's uncertainty, consider the changing needs of consumers and find effective and efficient ways to create a unique value for them. However, researchers and business practitioners have different interpretations and assessments of the factors influencing end-user purchasing behavior in the internet space. Therefore, the main problem area is how to assess which approach more comprehensively reflects and conveys the online market reality related to consumer buying behavior. This study examines these issues by combining various researchers' and business practitioners' positions to assess factors influencing consumers' decision-making in online shopping. This study aims to evaluate the critical factors related to e-shop characteristics and the product features that significantly impact consumer buying behavior in online shopping. Scientific literature review showed that the most crucial e-shop characteristics are e-shop design, e-shop informativeness, e-shop convenience, e-shop security, and e-shop popularity. From product features' perspectives, scientists and business practitioners mainly focus on product design and packaging, price, brand, customer reviews, and delivery time. Research methods such as scientific literature analysis, survey (structured questionnaire), correlation, and regression analysis were used to achieve the research goal. The survey results demonstrated that Lithuanian customers prefer traditional shopping compared to online purchases. As a result, the investigation results indicate that online purchases in Lithuania are still a growing market. Depending on survey results, the most crucial e-shop characteristics affecting Lithuanian customer buying behavior in online shopping were identified as e-shop design and e-shop security. Furthermore, the most influencing product features related to customer buying behavior in online shopping were product design and packaging, product price. Correlation and regression analysis proved that significant factors are e-shop design, e-shop security, product design and packaging, product price, and customer reviews for Lithuanian buyers in online shopping.

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Sustainability trends and consumer perceived risks towards private labels

Cited by 5 publications

References 0 publications

Influence of UI, UX and E-Service Quality on Tokopedia Purchase Via Perceived Risk

Influence of UI, UX and E-Service Quality on Tokopedia Purchase Via Perceived Risk

Pro-Environmental and Pro-Social Engagement in Sustainable Consumption: Exploratory Study

Factors affecting customer buying behavior in online shopping

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