Purpose: This study aims to investigate the pivotal role of citizen participation in achieving public service transparency. The purpose is to explore how increased citizen involvement can contribute to fostering transparent governance and improving overall public service delivery.
Design/Methodology/Data Analysis: The research adopts a mixed-methods approach, incorporating both qualitative and quantitative methodologies. Qualitative data is collected through in-depth interviews and content analysis of relevant documents, while quantitative data is gathered through surveys and statistical analysis. The study employs a comprehensive design to ensure a holistic understanding of the relationship between citizen participation and public service transparency.
Findings: The findings reveal a strong correlation between heightened citizen participation and improved public service transparency. Through the analysis of both qualitative and quantitative data, the study identifies specific mechanisms through which citizen engagement positively influences transparency in various public service sectors.
Originality/Value: This research contributes to the existing literature by offering a nuanced examination of the relationship between citizen participation and public service transparency. The study introduces innovative perspectives on how citizens can actively contribute to enhancing transparency, adding value to the discourse on governance and civic engagement.
Practical Implications: The study provides practical insights for policymakers and public service administrators on designing and implementing initiatives that promote citizen participation. By understanding the practical implications of increased citizen involvement, authorities can develop more effective strategies for achieving transparency in public service delivery.