“…Therefore an important part of the management process is serving as a third party to both internal and external disputes (S. F. Moore, 1995;Ury, Brett, & Goldberg, 1993). Managers have the authority provided by their formal positions in their organization as well as their control over important organizational resources, both tangible and intangible (Goldsmith, Greenberg, Robertson, & Hu-Chan, 2003;Kantabutra & Saratun, 2013;Lemus, Feigenblatt, Orta, & Rivero, 2015;Mann, Marco, Khalil, & Esola, 2001).…”