Sustainable Markets: Case Study Of Toyota Motor Sales, U.S.A., Inc.

Manna, Dean R.; Marco, Gayle; Khalil, Brittany Lynn; Meier, Sara

doi:10.19030/jbcs.v7i3.4265

Cited by 4 publications

(2 citation statements)

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“…Wilson and Beard (2014) studied Marks and Spencer's to show how learning across stakeholders could be used to devise a carbon-free operation. On the other hand, Manna (2011) explained how Toyota improves its social responsibility by focusing on traffic safety, social contribution and communication with society.…”

Section: Sustainability In Service Organizationsmentioning

confidence: 99%

Prioritizing Sustainable Practices of Service Organizations

Ajmal

Hussain

Alameeri

2017

International Journal of Information Systems in the Service Sector

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This paper introduces sustainability to the field of service companies, expands the conceptualization of sustainability beyond the triple bottom line to consider key supporting facets which are posited to be requisites to sustainable practices and finally implements the proposed framework in the automobile industry in United Arab Emirates (UAE). This research is designed by decomposing complex and unstructured sustainability issues into a set of components organized in a multilevel hierarchical form. To deal with this complexity of multi criteria decision making process, Analytical Hierarchical Process (AHP) method is used in this research. The authors introduced a framework of sustainability for service organizing- the integration of integration of environmental management, social responsibility, customer management, economic management and health and safety practices. It has been found that automobile service providers in UAE are giving more importance to environmental management and social responsibility.External factors (Government regulations, policies and culture) also affect the sustainable practices of an organization. Hence, future work should incorporate these parameters as well. This is a contribution to the continuing research into sustainability, giving managers and designers a practical way for measuring and implementing sustainability practices across service organizations. The contribution of this research, through successive stages of data collection, measurement analysis and refinement, is a set of reliable and valid framework that can be subsequently used in conceptualization and measuring sustainability in the service industries.

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Section: Sustainability In Service Organizationsmentioning

confidence: 99%

Prioritizing Sustainable Practices of Service Organizations

Ajmal

Hussain

Alameeri

2017

International Journal of Information Systems in the Service Sector

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show abstract

“…However, ethical issues in the area of pricing, advertising, and credit practices appear to have been the focus regarding behavior and duties of the business partners (Murphy et al, 2007;Abela and Murphy, 2008). Environmental concerns in business networks are now appearing but are still understudied in the marketing literature (Manna et al, 2011). Adams and Raisborough (2010) suggest that in contemporary markets there are various approaches to understanding ethical brands and consumer ethical consumption, which leads to difficult ethical choices in developing products and brands in competitive markets.…”

Section: Literature Reviewmentioning

confidence: 99%

Towards a model of conscientious corporate brands: a Canadian study

Hutchinson

Singh

Svensson³

et al. 2013

Journal of Business &Amp; Industrial Marketing

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Background: is an Assistant Professor of Marketing at the Odette School of Business at the University of Windsor, with research interests in the area of business to business marketing and marketing education. He had worked in the sales and marketing area, for corporations such as 3M Health Care. He has since completed a Ph.D. and is active in research involving simulation and gaming and customer-supplier relationship marketing

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Sustaining Sustainability

Horrigan¹

2013

Sustainability in Tourism

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Sustainable Markets: Case Study Of Toyota Motor Sales, U.S.A., Inc.

Abstract: ABSTRACT

Cited by 4 publications

References 0 publications

Prioritizing Sustainable Practices of Service Organizations

Prioritizing Sustainable Practices of Service Organizations

Towards a model of conscientious corporate brands: a Canadian study

Sustaining Sustainability

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