Businesses today recognize the importance of business performance management (BPM) as an effective business strategy and practical solution to a robust supply chain management process. At the same time, businesses seek to deepen their footprints in global markets, to actively use critical metrics, KPIs (Key Performance Indicators), in business performance management, to make performance management compatible with strategic goals, up-to-date and sustainable. KPIs are priority indicators determined to achieve the strategic objectives of the enterprise. Updating the KPIs used to measure, monitor and analyze business performance also has a critical place in performance management. This article presents a case study of a novel approach to real-time updating and monitoring KPIs integrated into supply chain management (SCM) software. The proposed approach bridges the gap between measuring and implementing business performance. The study analyzes and aligns the relationships of duplicate KPIs. It systematically carries out the KPI weights of the managers in line with the strategic goals and improves performance management by eliminating the weakness in the KPI change. It also provides a framework for sustainable performance management and discusses the case study with implications of KPIs that affect performance management success.INDEX TERMS Business performance management, key performance indicators, performance improvement (PI), iterative KPI algorithm.
I. INTRODUCTIONThe performance of businesses is critical for sustainable competitive advantages and continuous improvement [1]. Sustainable competitive advantage and constant gain are supported by monitoring and controlling the performance of the business. For this reason, performance monitoring and improvement studies always maintain their importance [2]. Businesses aware of this situation must reconsider their performance measurements with quantitative criteria for traceability. Because performance measurement is critical in increasing efficiency and effectiveness, especially in The associate editor coordinating the review of this manuscript and approving it for publication was Yen-Lin Chen . SCM [3], at this point, quantitative measures are usually set for performance measurement and evaluation [3], [4], [5].Businesses should be able to respond to many changes, such as adapting to technological change, maintaining their competitive advantages, increasing their capacity, and at the same time, constantly measuring their corporate performance. This necessity requires real-time monitoring of performance measurements in production and operations management [6], [7]. Performance monitoring and regulation usually take place on a semi-annual basis from the operational to the strategic level. However, in periods when the workload of the enterprise increases, the period can be up to one year. On the other hand, the criteria that define these periods are related to the key performance indicators (KPIs) in a way that supports each other. However, they are defined