Sustainable postal service design: integrating quality function deployment from the customers perspective

Murugesan, Vadivel Sengazani; Sequeira, A. H.; Jauhar, Sunil Kumar; Kumar, Vineet

doi:10.1007/s13198-019-00906-6

Cited by 19 publications

(7 citation statements)

References 27 publications

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“…Con la matriz de decisión planteada, podemos organizar las especificaciones técnicas iniciales que cumplan con los requerimientos como muestra la Tabla 7. Dónde: Θ indica una correlación alta entre la especificación del cliente y la especificación de ingeniería que se califica como un 10, Ο indica una correlación media entre la especificación del cliente y la especificación de ingeniería que se califica como un 5, y ▲ indica una correlación baja entre la especificación del cliente y la especificación de ingeniería que se califica como un 1.0 [21].…”

Section: Especificaciones De Ingenieríaunclassified

Aplicación de la metodología QFD al diseño de un colector tubular hibrido de humedad residual del medio ambiente y lluvia

García-León,

Cervantes-Padilla,

Guerrero-Gómez

2024

Rev UIS ing

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En este estudio, se desarrolló el diseño de un colector híbrido de humedad ambiental y agua de lluvia para la captación de agua, utilizando teorías y métodos de diseño. El diseño mecánico se llevó a cabo utilizando la metodología QFD (Despliegue de la Función de Calidad), que proporcionó herramientas para el modelado de un sistema de recolección de agua de lluvia y humedad que fuera económico, independiente energéticamente y fácil de implementar y manejar. La estructura del colector de agua de lluvia de material acrílico demostró una adecuada dureza y resistencia (con una energía necesaria 4.7 lb/ft), siendo capaz de soportar la carga de lluvia y el peso de los paneles solares, con una resistencia superior a la de un techo convencional elaborado de tejas. Además, se logró un diseño visualmente atractivo, óptimo para su instalación en parques y entradas de centros comerciales, debido a que proporciona agua potable, energía y sombra. Finalmente, se evidenció que un diseño sin la implementación del sistema de refrigeración podría ofrecer una solución óptima para el suministro de agua en áreas donde no existe acceso a agua potable y la cantidad de lluvia anual excede los 150 días.

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Section: Especificaciones De Ingenieríaunclassified

Aplicación de la metodología QFD al diseño de un colector tubular hibrido de humedad residual del medio ambiente y lluvia

García-León,

Cervantes-Padilla,

Guerrero-Gómez

2024

Rev UIS ing

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“…These variables can be explored in various product categories using a variety of methodologies, such as sensitivity analysis, machine learning and scenario analysis, to solve issues in product return management (PRM) (Ambilkar et al ., 2022). Despite numerous uncertainties about product returns and the quantity and quality of products, return time uncertainties significantly impact the planning and optimization of remanufacturing production (Jauhar and Pant, 2016; Sengazani Murugesan et al. , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Digital transformation technologies to analyze product returns in the e-commerce industry

Jauhar

Chakma

Kamble

et al. 2023

JEIM

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PurposeAs e-commerce has expanded rapidly, online shopping platforms have become widespread in India and throughout the world. Product return, which has a negative effect on the E-Commerce Industry's economic and ecological sustainability, is one of the E-Commerce Industry's greatest challenges in light of the substantial increase in online transactions. The authors have analyzed the purchasing patterns of the customers to better comprehend their product purchase and return patterns.Design/methodology/approachThe authors utilized digital transformation techniques-based recency, frequency and monetary models to better understand and segment potential customers in order to address personalized strategies to increase sales, and the authors performed seller clustering using k-means and hierarchical clustering to determine why some sellers have the most sales and what products they offer that entice customers to purchase.FindingsThe authors discovered, through the application of digital transformation models to customer segmentation, that over 61.15% of consumers are likely to purchase, loyal customers and utilize firm service, whereas approximately 35% of customers have either stopped purchasing or have relatively low spending. To retain these consumer segments, special consideration and an enticing offer are required. As the authors dug deeper into the seller clustering, we discovered that the maximum number of clusters is six, while certain clusters indicate that prompt delivery of the goods plays a crucial role in customer feedback and high sales volume.Originality/valueThis is one of the rare study that develops a seller segmentation strategy by utilizing digital transformation-based methods in order to achieve seller group division.

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“…At the same time, they are expected to deliver quality education and attain high student satisfaction. In general, when organizations provide high service quality, they retain their customers and make them satisfied Murugesan et al, 2020). Thus, it is important to understand what styles school leaders should show in their environment.…”

Section: Introductionmentioning

confidence: 99%

“…At the same time, they are expected to deliver quality education and attain high student satisfaction. In general, when organizations provide high service quality, they retain their customers and make them satisfied (Talapatra and Uddin, 2019; Murugesan et al. , 2020).…”

Section: Introductionmentioning

confidence: 99%

Total quality leadership and organizational innovativeness: the role of social capital development in American schools

Birasnav

Gantasala

et al. 2022

BIJ

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PurposeThe purpose of this study is to explore the relationship between total quality leadership, social capital development and organizational innovativeness in the school environment. While there are research studies focused on the impact of leadership on implementing quality management practices, innovation and organizational performance, the mediating effect of social capital development has not been explored on the influence of the school leaders.Design/methodology/approachTo achieve the purpose of this study, data collected from 158 principals, who participated in the Teaching and Learning International Survey 2018, were analyzed using structural equation modeling.FindingsThis study found that total quality learning-oriented school leaders are supportive of developing social capital in their schools, and such social capital development is very useful to improve organizational innovativeness. Interestingly, social capital development has been found to mediate the relationship between total quality learning-oriented school leadership and organizational innovativeness.Practical implicationsThis study submits evidence for two major activities that school leaders perform: learning- and control-oriented activities, both being important for improving and measuring quality in the educational sector. This study clearly shows that control-oriented activities lean toward negatively on social capital while learning-oriented activities strongly and positively influence social capital development. From this study, practitioners can be aware and consciously promote social capital development in schools and that social capital development mediates the influence of total quality leadership and innovation in schools.Originality/valueSchools can be visualized as guarded communities for creating a secure environment for students in support of learning. This research study shows that the combined cognitive capital, structural capital and relational capital mediate the impacts of total quality leadership on innovativeness in schools. Thus, school leaders should first establish a mechanism to develop social capital among their employees to bring up innovative initiatives.

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Sustainable postal service design: integrating quality function deployment from the customers perspective

Cited by 19 publications

References 27 publications

Aplicación de la metodología QFD al diseño de un colector tubular hibrido de humedad residual del medio ambiente y lluvia

Aplicación de la metodología QFD al diseño de un colector tubular hibrido de humedad residual del medio ambiente y lluvia

Digital transformation technologies to analyze product returns in the e-commerce industry

Total quality leadership and organizational innovativeness: the role of social capital development in American schools

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