Sustainable Quality Management Systems in the Current Paradigm: The Role of Leadership

Abstract

This study supports the proposition that sustainability’s integration into Quality Management Systems (QMS) could be a viable pathway to the development of the Emergency paradigm, in which leadership plays a crucial role. A Systematic Literature Review (SLR) was performed in order to deepen leadership’s relationship with Quality Management (QM) from an evolutionary perspective. An exploratory survey was then conducted to assess quality managers’ perceptions of sustainability’s integration into QMS and their leadership styles, using the 5X Short Leader Form MLQ instrument. The results indicate that leadership is a critical element of QMS performance, enhancing transformational leadership, which appears to be the dominant self-perceived style of the quality managers who participated. Nevertheless, these practitioners recognise the difficulties in committing all employees to the sustainability journey. The theoretical and managerial implications give rise to this work. The SLR results could be a useful database to support future QM and Leadership research. The organisations could follow the suggested pathway to evolve their QMS to support solutions to some of the current challenges. At the same time, quality managers could reflect on their future professional challenges. This work has taken a step forward, indicating sustainable quality management systems as a viable pathway to explore QM knowledge regarding the Emergency paradigm, and thus enhancing leadership’s role.

Innovative Approaches to Model Visualization for Integrated Management Systems

“…This may encourage organizations and companies to improve their operational processes by incorporating sustainability and quality considerations into their operative frameworks. As indicated by Silva et al [20], QM must help organizations to develop more open and agile models in responding to changes, promoting continuous dialogue with stakeholders, better answering current challenges, and creating a systemic perspective in the long term.…”

“…It represents the coordination of a set of activities that are focused on the management and leadership of the organization with an emphasis on quality, i.e., satisfy customer requirements. The results of Silva et al [20] indicate that leadership is a critical element of QMS performance, enhancing transformational leadership, which appears to be the dominant self-perceived style of the quality managers who participated [in the study]. Nevertheless, these practitioners recognize the difficulties in committing all employees to the sustainability journey.…”

Quality Management System and competitiveness in the modern business environment: A review of literature and business practice

“…Liderstvo treba da pokaže spremnost i saradnju sa unutrašnjim i spoljnim revizorima da bi se ostvarili ciljevi i učinak koji rezultiraju usklađenost sistema upravljanja kvalitetom sa standardom ISO 9001 [18]. Orijentacija liderstva trebala bi da bude usredsređena na promene u okruženju [41]. ISO 9001:2015 je podrška upravljanju u vanrednim situacijama usled neizvesnih promena.…”

“…Odgovornost liderstva i način vođenja poslovne organizacije poželjno je u integraciji sa QMS i održivosti ovakve percepcije poslovanja u strateškim i operativnim nivoima poslovanja [41]. Prema rezultatima istraživanja Silva, Magano, Matos i Nogueira [41], snaga transformacionog liderstva je najdomonantnija u performansama QMS-a u samoocenjivanju i evaluaciji menadžera kvaliteta koji sugerišu i uključivanje svih zaposlenih u održavanju kvaliteta poslovanja. Stanojeska, Minovski i Jovanoski [42] kao i većina istraživača, saglasni su da je u sistemu upravljanja kvalitetom najvažnija uloga najvišeg rukovodstva.…”

Exploring Characteristics of Sustainability Stimulus Patterns of Project Managers

“…Sustainability by the project implies that sustainability requirements are considered in the content-related aspects of the project [8], such as the specifications and design of the project's deliverable [20,21], materials used [22], benefits to be achieved [23,24], quality, and success criteria [13,25]. Studies on the integration of sustainability into project management that take this content-related perspective often focus on operationalizing the Triple Bottom Line by developing sets of indicators on the different perspectives [13,[26][27][28][29][30][31][32].…”