Sustainable social supply chain practices and firm social performance: Framework and empirical evidence

Fernando, Yudi; Halili, Munira; Tseng, Ming-Lang; Tseng, Jiun Wei; Lim, Ming K.

doi:10.1016/j.spc.2022.04.020

Cited by 44 publications

(17 citation statements)

References 101 publications

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“…Thus, future research can consider the longitudinal exploration of customer engagement behavior. Second, this study focuses on the mediating effects of customer trust and perceived risk, and does not further analyze whether this effect is affected by other boundaries, such as corporate social responsibility, corporate reputation and big data management, under the background of digital transformation ( Centobelli et al, 2020 ; Fernando et al, 2022 ). Regarding these limitations, some future research directions can be identified.…”

Section: Discussionmentioning

confidence: 99%

“…As such e-services can help customers make behavioral decisions, and they will attach importance to the e-service quality of community e-commerce platform. On the other hand, with the improvement of e-service quality, enterprises can improve customer recognition, a favorable corporate reputation, observed corporate growth and customer loyalty, thus promoting enterprises to achieve sustainable social practice ( Fernando et al, 2022 ). Importantly, promoting customer engagement behavior is an important strategy for enterprises to improve customer loyalty, as well as an important way to promote value co-creation and knowledge sharing between customers and enterprises ( Anand et al, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

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Effect of e-service quality on customer engagement behavior in community e-commerce

2022

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Customer engagement behavior is a critical success factor for community e-commerce. While many community e-commerce websites are currently improving service quality to enhance customer engagement behavior, little is known about how such e-services affect customer engagement behavior. Building upon the stimulus-organism-response (SOR) model, this study developed a research model to explain how e-service quality of community e-commerce platform affects customer engagement behavior through customer trust and perceived risk. The research model was empirically evaluated by surveying 326 customers who have shopped through the community e-commerce platforms. The results indicate that e-service quality (system design, intelligent fulfillment, security assurance, and interactive service) positively affects customer engagement behavior. Besides, customer trust and perceived risk play a mediating role between e-service quality and customer engagement behavior. This study offers recommendations to managers on how to build an attractive community e-commerce platform to stimulate customer engagement behavior.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Effect of e-service quality on customer engagement behavior in community e-commerce

2022

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“…According to the previous study, Hezri and Nordin Hasan (2006) postulated that two factors prompted Malaysia to include sustainable development due to the rise of diplomatic influences and the charge of wanton desertification expressed by the international community. Fernando et al (2022b) argued that the firms that had put efforts on social focus in the supply chain have contributed to achieving the SDGs in various domains such as reducing inequality, good health, and promoting responsible consumption and production. Therefore, the national development priorities will remain aligned and integrated with the SDGs as we approach 2030.…”

Section: Overview Of Sustainable Development Goals Embracement In Mal...mentioning

confidence: 99%

Understanding The Sustainable Development Goals Concept: Malaysia Report and Trend

Mahdi

Fernando²,

Abdalla³

2023

JGI

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The desire to go even further in eradicating poverty in all aspects, dealing with climate change and eliminating inequalities has established the 2030 Agenda of Sustainable Development Goals (SDGs) in September 2915. The world leader adopted it at the historic UN summit. Malaysia has long sought to achieve the 2030 Agenda. The satisfaction degree of accomplishment of sustainable development the still low. Thus, this paper aims to shed light on the trend of sustainable development goals in Malaysia, which provides the community with information on a council's sustainable development goals. This has concluded Malaysia's three main SDG patterns, including reducing inequalities, climate action, and zero hunger. This study has concluded that the SDGs are crucial for achieving a better quality of life and sustainability. The SDGs' achievement does not solely depend on the government and its responsibility to all stakeholders. It is suggested that the better improvement of SDGs and better achievement, this study argue that government, industry, community and civil society organisations to work together to achieve shared and sustainable prosperity.

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“…Renewable energy usage, technology innovation, and recycling should be highly promoted for maintaining a sustainable environment. Sustainability is seen as a symbol of a company’s social responsibility to the environment and people by reputable companies (Shevchenko et al 2016 ; Geissdoerfer et al 2017 ; Fernando et al 2022 ). To maintain sustainability, the net-zero economy plays an important role in closing the gaps.…”

Section: Literature Reviewmentioning

confidence: 99%

Are emerging technologies unlocking the potential of sustainable practices in the context of a net-zero economy? An analysis of driving forces

Agrawal

Priyadarshinee

Luthra³

et al. 2023

Environ Sci Pollut Res

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Increasing globalization and climate change have significantly affected business activities. Government and other stakeholders are creating pressure to have a sustainable business model for efficient resource utilization and minimizing negative environmental impact. Many organizations have started focusing on sustainable and cleaner production through the adoption of net-zero economy (NZE) practices. Certain technological advancements are required to put these concepts into practice. Firms have begun to adopt digital technologies (such as big data analytics, artificial intelligence, and internet of things), and have been widely used in practice to achieve NZE. Is digitalization unlocking the potential of sustainable practices in the context of a net-zero economy? This question is still unanswered; therefore, this study aims to identify and analyze the drivers of digitalization that ensure sustainable practices to achieve net-zero economy. Through an extensive literature review and experts’ opinions, a list of drivers was identified. An empirical investigation was conducted to validate the identified drivers and further understand the influencing relationship among the drivers, Pythagorean fuzzy decision-making trial and evaluation laboratory (PF-DEMATEL) was employed. The findings of the study show that “ high degree of automation ,” “ enhancing the flexibility in the manufacturing process ,” and “ real-time sensing capability ” are the main influencer drivers among all cause group forces. The present study can be a source for industrial practitioners and academia that can provide significant guidance on how the adoption of digitalization can unlock the potential to achieve CE, which can lead us toward net-zero.

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Sustainable social supply chain practices and firm social performance: Framework and empirical evidence

Cited by 44 publications

References 101 publications

Effect of e-service quality on customer engagement behavior in community e-commerce

Effect of e-service quality on customer engagement behavior in community e-commerce

Understanding The Sustainable Development Goals Concept: Malaysia Report and Trend

Are emerging technologies unlocking the potential of sustainable practices in the context of a net-zero economy? An analysis of driving forces

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