Consumer Psychology of Tourism, Hospitality and Leisure 2004
DOI: 10.1079/9780851997490.0253
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Sustainable tourism and stakeholder groups: a case study of Colorado ski resort communities.

Abstract: The purpose of this chapter is to illustrate the application of stakeholder theory in the ski resort industry of Colorado, USA. Sustainable development is increasingly a core concept of tourism management. Stakeholder theory is proposed as a means of assuring the sustainable development goal of intra-generational equity. The services marketing triangle is extended to identify 3 critical resort community populations (guests, resort employees and host community residents). Using a combination of quantitative and… Show more

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Cited by 13 publications
(11 citation statements)
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“…From the results presented, we find cluster 1 (tourists dissatisfied with everything) fundamentally consists of males, aged between 20 and 30 years with the reason for the trip being leisure/holidays and staying in the resort for only one‐day. There are also consumers who visit the resort two to three times a year in the company of friends, as Perdue () also finds. This cluster displays no differentiation regarding knowledge of other winter sports destinations.…”
Section: Resultsmentioning
confidence: 48%
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“…From the results presented, we find cluster 1 (tourists dissatisfied with everything) fundamentally consists of males, aged between 20 and 30 years with the reason for the trip being leisure/holidays and staying in the resort for only one‐day. There are also consumers who visit the resort two to three times a year in the company of friends, as Perdue () also finds. This cluster displays no differentiation regarding knowledge of other winter sports destinations.…”
Section: Resultsmentioning
confidence: 48%
“…This fact suggests the opportunity for greater improvement in a set of attributes that would drive improved consumer satisfaction with intervention in aspects able to boost destination competitiveness (Eisenhardt & Martin, ). We also conclude that this destination is visited mostly by consumers aged between 20 and 40 years, who live near the resort and stay only one‐day (Gilbert & Hudson, ; Perdue, ), indicating the need to attract consumers staying for longer periods of winter sports practice and consequently consuming accommodation and restaurant services, and thereby contributing to developing regional tourism.…”
Section: Discussionmentioning
confidence: 90%
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“…For example, Mills, Couturier, and Snepenger (1986) segmented Texans who prefer skiing outside of Texas between heavy and light spenders, based on actual expenditure. Perdue (2004) grouped guests into local and destination skiers and examined key differences between these groups. Matzler, Pechlaner, and Hattenberger (2004) formed six different segments of Alpine skiing tourists according to their lifestyles and defined the characteristics of each segment.…”
Section: Literature Reviewmentioning
confidence: 99%
“…In the winter sports industry in particular, the number of segmentation studies focusing on tourists who visit winter sports resorts is rather limited. For example, some segmentation studies have been based on frequency of visits/usage ( Perdue 2004 ; Tsiotsou 2006 ), overall trip expenditure ( Mills, Couturier, and Snepenger 1986 ), lifestyle ( Füller and Matzler 2008 ; Matzler, Pechlaner, and Hattenberger 2004 ), motivation ( Alexandris et al 2009 ), benefit ( Won and Hwang 2009 ), and attributes of chosen ski destinations ( Konu, Laukkanen, and Komppula 2011 ). The present study aims to offer further insight into segmentation criteria, through the use of constraint factors.…”
Section: Introductionmentioning
confidence: 99%