Sustained reduction in no-show rate with the integration of teledermatology in a Federally Qualified Health Center

The impact of telemedicine on no-show rates in pediatric dermatology: A multicenter retrospective analysis of safety-net clinics

“…In low-income communities, social and financial stressors can considerably exacerbate barriers to attendance. 4,5 These data suggest that parents, especially from disadvantaged circumstances, may substantially benefit from the increased accessibility and convenience afforded by telemedicine. Simultaneously, however, virtual care might exclude older patients less comfortable with technology.…”

“…In lowincome communities, socioeconomic challenges such as parental health, social instability, inability to take time off from work, lack of support with child care, food insecurity, and inadequate transportation are regular barriers to attendance. [2][3][4][5] Here, we evaluate the impact of telemedicine on no-show rates in pediatric dermatology from 3 safety-net clinics in New York City.…”

Teledermatology in the absence of pandemic restrictions: A retrospective analysis of safety-net clinics

“… 2 Data on the use of telemedicine in vulnerable populations were mixed, with positive results tempered by reports of barriers due to technological difficulties and inadequate digital literacy. 1 , 2 , 3 , 4 , 5 The presence of the pandemic itself confounded interpretation of the appeal of virtual care. Specifically, were patients choosing to participate in telemedicine merely because they were mostly at home and hesitant to come to clinic for fear of the virus or was this genuinely a durable method of care?…”

“…Safety-net hospitals predominately serve low-income individuals, immigrants, and communities of color; providing health care to patients regardless of their insurance status or ability to pay. 3 “No-shows” or patients who fail to appear for their scheduled appointment are a significant challenge in these systems. 3 Lack of child and/or elder care, inadequate transportation, and food insecurity are some of the constraints that impede clinic attendance.…”

“… 3 “No-shows” or patients who fail to appear for their scheduled appointment are a significant challenge in these systems. 3 Lack of child and/or elder care, inadequate transportation, and food insecurity are some of the constraints that impede clinic attendance. 3 We hypothesize that integration of teledermatology may improve overall clinic performance in low-income settings by affording patients optionality.…”