Sustaining the Future of the Public Sector: Insights into a Swedish Municipality’s Dealing with Knowledge Management and Succession Planning

Durst, Susanne; Bruns, Guido

doi:10.1142/s021964921650012x

Cited by 8 publications

(10 citation statements)

References 53 publications

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“…KR. As the issue of aging workforce and multigenerational workforce along with “war for talent “caught the attention of researchers, more empirical work was conducted in this domain proposing KR frameworks (Levy, 2011), strategies (Harvey, 2012; Daghfous et al , 2013; Massingham, 2014; Bratianu and Leon, 2015; Durst and Bruns, 2016; Sumbal et al , 2017), organizational and behavioral factors (Martins and Meyer, 2012) and major challenges (Bessick and Naicker, 2013; Aggestam et al , 2014; Agarwal and Islam, 2015; Sumbal et al , 2017). Further empirical research on KR has led to more industry-specific work such as critical types of knowledge lost in various industries (e.g.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Consequently, existing literature emphasizes the need for organizations to identify who has what knowledge in the organization (Davenport and Prusak, 1998; Durst and Wilhelm, 2011; Sumbal et al , 2018; Wang et al , 2022). And if the knowledge of an individual turns out to be critical for the development of the company, it should think about measures to retain this knowledge (Levy, 2011; Durst and Bruns, 2016; Sumbal et al , 2021). Failure to retain critical knowledge can result in knowledge leakage, knowledge attrition or in the worst case knowledge loss (DeLong, 2004; Durst and Ferenhof, 2016); which can significantly impair organizational activities (Massingham, 2018).…”

Section: Introductionmentioning

confidence: 99%

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Do you want to retain your relevant knowledge? The role of contextual factors in the banking sector

Sumbal

Ključnikov²,

Durst³

et al. 2023

JKM

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Purpose Retaining critical knowledge is relevant for all organizations, knowledge-intensive ones in particular. Failure to do so can, in the worst case, lead to an organization being unable to act. Acknowledging the role of context in this regard, the purpose of this paper is to examine knowledge retention (KR) in the banking sector of a developing country. A particular focus is placed on exploring various contextual factors that influence the retention of critical knowledge taking into consideration the setting. Design/methodology/approach Following a qualitative research design, semi-structured interviews were conducted with senior managers from private and public banks in Pakistan. Thematic analysis was used to analyze the data. Findings The findings suggest that the existence of a collectivist society, gender differences, few job opportunities, power distance and the late IT Boom are vital factors to be considered regarding KR in the setting studied. The findings are summarized in a conceptual framework that highlights critical factors of KR to be studied in a broader context and which are viewed as relevant for informing future research in this underdeveloped area of knowledge management (KM). Research limitations/implications The data were collected from a small number of individuals working in different banks in only one country. Future studies should consider research designs across multiple organizations involving more people representing different roles, functions and age groups. Originality/value Existing KM research has emphasized the role of context while research on KR is underdeveloped in this regard. By exploring different contextual factors this study advances current understanding in the KM domain.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Do you want to retain your relevant knowledge? The role of contextual factors in the banking sector

Sumbal

Ključnikov²,

Durst³

et al. 2023

JKM

Self Cite

View full text Add to dashboard Cite

show abstract

“…For example, Wadeson and Ciccotosto (2013) noted the continued lack of succession planning within small professional practices. Durst and Bruns (2016) pointed to the need for further research on succession planning strategies in different geographical locations and different public organizations. Santora et al (2015) also noted the need for more research regarding succession planning, within various national contexts.…”

Section: Lack Of Succession Planningmentioning

confidence: 99%

“…Globally, today's organizations operate in an environment of constant change. According to Domínguez-CC and Barroso-Castro (2017), 21st-century organizations are characterized by ever-increasing global competition and constant Bruns (2016) and Santora et al (2015). To help fill this gap, the researcher aimed to conduct a qualitative single-case study to determine how government executives perceive the strategies for the current succession planning process, which include a competency model, and the needed changes within the Ministry of Education in The Bahamas.…”

Section: Introductionmentioning

confidence: 99%

Succession Planning Strategies at the Bahamas’ Ministry of Education: A Case Study

Wilson¹

2022

OJBM

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An exploratory single-case study was conducted to explore how government executives perceive the strategies for the current succession planning process, which include a competency model and the needed changes within the Ministry of Education in The Bahamas. The theoretical foundations for this study were the competency model and the five-step succession planning model. A qualitative methodology and single case study research design addressed the research questions. For this study, purposive sampling was used to choose a sample from a given population unit comprised of 12 executives. Data were collected through semi-structured interviews, questionnaires, and focus groups. Thematic analysis was used to discover emerging themes and organize the study using qualitative data. The following eight themes emerged from the data: 1) building capacity through succession planning strategies; 2) recognition of staff training and mentoring; 3) ultimate leadership preparation; 4) transformation through organizational growth changes; 5) required changes at the Ministry regarding weaknesses in the current succession planning system; 6) coaching techniques; 7) individual factors/development; and 8) skills development and skills set. Recommendations for future research that include the model and the theoretical foundations for this study are presented.

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“…Despite the widely accepted importance of knowledge management in increasing the efficiencies and effectiveness of government functions (Durst and Bruns, 2016; Gangeswari et al , 2015; Khilji and Roberts, 2015), Massaro et al (2015), in their review of literature on knowledge management, observed that few authors have laid focus on knowledge management within governments/public sector. This demonstrates that more studies are needed to develop a cohesive body of literature in this area.…”

Section: Literature Reviewmentioning

confidence: 99%

Knowledge management practices and systems in county governments in developing countries

Ndiege

Wamuyu

2019

VJIKMS

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Purpose While several studies have indicated the critical role played by the ability of countries to exploit knowledge as an economic resource, it would appear that there have been very few studies conducted on understanding the practices adopted by governments in relation to exploring knowledge, particularly in Africa. The purpose of this study is to investigate the prevailing knowledge management practices and technological solutions used by governments to support knowledge management. Design/methodology/approach To address the research objective of this study, semi-structured interviews and document analysis were used. The interviews were conducted with both senior and junior county officials from five counties in Kenya, with a total of 31 county officials participating. Further, various county documents were analysed both to seek convergence and corroborate the interview findings. Findings The study findings revealed that no systematic knowledge management practices existed in the county governments in Kenya, which were investigated. On the few occasions that the study did find evidence of knowledge management practices, these practices were isolated, informal, uncoordinated and rarely documented and/or communicated. Furthermore, the study found that there were inadequate policy frameworks in place to support knowledge management practices. The study also revealed a scarcity of relevant technological solutions tailored to support knowledge management practices. Research limitations/implications It was, thus, hoped that this research would promote an understanding of the prevailing local circumstances that hinder the effective utilisation of knowledge management practices and systems. The study recommends that county governments develop the capabilities required for creating and sustaining an enabling knowledge management environment through frameworks and policies that foster knowledge management practices and systems. The findings have practical implications for the way in which county governments in Kenya and other developing countries may improve their knowledge management practices and adopt appropriate technological solutions to support such practices. Originality/value Much of the existing literature on knowledge management is focussed on exploring such practices in large businesses. Studies centred specifically on the analysis of knowledge management practices in county governments in Africa, and how technological solutions may be used to build such practices are conspicuously lacking in the relevant literature.

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Sustaining the Future of the Public Sector: Insights into a Swedish Municipality’s Dealing with Knowledge Management and Succession Planning

Cited by 8 publications

References 53 publications

Do you want to retain your relevant knowledge? The role of contextual factors in the banking sector

Do you want to retain your relevant knowledge? The role of contextual factors in the banking sector

Succession Planning Strategies at the Bahamas’ Ministry of Education: A Case Study

Knowledge management practices and systems in county governments in developing countries

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