SWARD: decision support processes for the UK water industry

Butler, David; Jowitt, Paul; Ashley, Richard; Blackwood, David J.; Davies, John W.; Oltean‐Dumbrava, Crina; McIlkenny, G.; Foxon, Timothy J.; Gilmour, Daniel J.; Smith, H. P.; Cavill, Sue; Leach, Matt; Pearson, Peter J. G.; Gouda, Hazem; Samson, W. B.; Souter, N.; Hendry, Sarah; Moir, James; Bouchart, F

doi:10.1108/14777830310488676

Cited by 21 publications

(12 citation statements)

References 13 publications

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“…Some studies have discussed the benefits of making investments in operational control in a water utility context emphasizing the need to modernize (Reynolds 2004;Pyne 2007). Others illustrate what difficulties are involved in drawing up and implementing water resource projects (Thomas and Durham 2003;Butler et al 2003).…”

Section: Numerical Applicationmentioning

confidence: 98%

The Use of Ranking Veto Concept to Mitigate the Compensatory Effects of Additive Aggregation in Group Decisions on a Water Utility Automation Investment

Daher

Almeida

2011

Group Decis Negot

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The use of additive models for aggregating group decisions implies they have a compensatory effect in the process of aggregating all decision makers' (DMs') preferences. In this kind of model, the final result may produce some extremely undesirable alternatives for one or more DMs. Such alternatives may emerge with a higher ranking than desirable ones, thus generating conflicts and regrets. To overcome this problem the concept of ranking veto is introduced based on a reduction factor combined with the utility of the alternative in order to penalize conflicting alternatives and reduce disagreements in an additive model. A water utility problem was considered as a numerical application to illustrate the model. A decision group method based on MAUT, utility thresholds and a reduction factor is proposed to support group decision in selecting regions that will receive investments in automation over the next 4 years.

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Section: Numerical Applicationmentioning

confidence: 98%

The Use of Ranking Veto Concept to Mitigate the Compensatory Effects of Additive Aggregation in Group Decisions on a Water Utility Automation Investment

Daher

Almeida

2011

Group Decis Negot

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“…The Scottish government have their own set of indicators 'Sustainable development indicator set' (Scottish Executive, 2006) Where Scottish and UK government indicators did not exist, specific indicators were developed. These were based on the authors' experience of sustainable indicator development (Butler, et al 2003;Foxon, et al, 2002;Smith, 2002) and on a range of relevant sustainable urban development research papers. Unfortunately, most of the papers presented a conceptual understanding of the urban environment and identified key components of sustainability (Bartlett and Guthrie, 2005;Boyko, et al, 2005;McAllister, 2005) rather than presenting indicators.…”

Section: Selection Of Potential Benchmark Indicatorsmentioning

confidence: 99%

Sustainable development indicators for major infrastructure projects

Gilmour¹,

Blackwood²,

Banks³

et al. 2011

Proceedings of the Institution of Civil Engineers - Municipal E

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The paper presents ongoing research to develop a sustainability enhancement framework for the major Dundee Central Waterfront urban re-development project. The enhancement concept recognises a need to ensure that sustainability is considered in decision-making at all stages of major projects to ensure a more sustainable outcome overall. The paper describes a set of procedures, developed by the authors and drawn from IT and knowledge management fields, to identify appropriate indicators and ensure the effective incorporation of sustainability issues throughout the Central Waterfront project decision-making processes. The procedures include the production of information flow diagrams to identify the wide range of stakeholders involved in the project and their means of interaction, and decision flow maps to identify and categorise use of the information by the stakeholders. The paper reviews current sustainability indicators related to infrastructure provision in the UK and Europe, emerging indicators from Scottish government, EU commission and research groups, and presents a set of strategic 'sustainable development benchmark indicators' suitable for enhancing the sustainability of the Central Waterfront project.Conclusions are drawn on the appropriateness of the indicators for assessing sustainable infrastructure provision.

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“…The role of the customer is recognized as central in these reforms. For example, the English and Welsh Office of Water Service (Ofwat) evaluates the Companies' success in serving customers by performance indicators on level of service (Ogden 1997;Butler et al 2003). As a consequence, understanding and maintaining high Quality is one of the main concerns of service providers.…”

Section: Introductionmentioning

confidence: 99%

Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool

Franceschini

Galetto

Turina

2010

Water Resour Manage

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The measurement of a service Quality is a relevant issue for organizations. In this paper we describe an application of the Parasuraman, Zeithalm and Berry's (PZB) conceptual model of service Quality in the field of the water and sewage service. The PZB model determinants have been specialized for this specific target and a multi-questionnaire has been developed. This activity has been developed basing on Quality Function Deployment methodology. The described approach is structured into two parts. The first one concerns a general evaluation of the service Quality, while the second one considers specific service aspects enabling to better understand possible reasons of dissatisfaction. A specific software application to support data collection and statistical analysis is described. The proposed monitoring tool ensures an overall evaluation of service Quality from the customer point of view. Its organization into two parts allows reducing the overall costs of data acquisition as well as maximizing the information got from customers. The multi-questionnaire can be tailored in order to meet the needs of both customers and service controller in the monitored areas. The results of the survey show the perceived Quality of the service. Future work will be focused on the comparison between the customers' perceptions and the Quality which is actually assured by the service provider (the offered Quality).

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SWARD: decision support processes for the UK water industry

Cited by 21 publications

References 13 publications

The Use of Ranking Veto Concept to Mitigate the Compensatory Effects of Additive Aggregation in Group Decisions on a Water Utility Automation Investment

The Use of Ranking Veto Concept to Mitigate the Compensatory Effects of Additive Aggregation in Group Decisions on a Water Utility Automation Investment

Sustainable development indicators for major infrastructure projects

Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool

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