Symbolic Action Research in Information Systems: Introduction to the Special Issue

Aakhus, Mark; Ågerfalk, Pär J.; Lyytinen, Kalle; Te’eni, Dov

doi:10.25300/misq/2014/38:4.3

Cited by 38 publications

(33 citation statements)

References 84 publications

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“…While there is voluminous research on deception and on CMC, there is a relative scarcity of theoretical and empirical work at their intersection, especially for B2B communication. In line with recent conceptualizations of information systems as symbolic action systems [1], our study is firmly grounded in speech act theory and advocates a multilevel framework, incorporating single words (i.e., micro-level), structural (i.e., macro-level), and interactional (i.e., meta-level) speech acts. This study contributes to the extant information systems research on CMC-based deception in three ways.…”

Section: Discussionmentioning

confidence: 92%

Untangling a Web of Lies: Exploring Automated Detection of Deception in Computer-Mediated Communication

Ludwig

Laer

Ruyter

et al. 2016

Journal of Management Information Systems

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Safeguarding organizations against opportunism and severe deception in computer-mediated communication (CMC) presents a major challenge to chief information officers and information technology managers. New insights into linguistic cues of deception derive from the speech acts innate to CMC. Applying automated text analysis to archival e-mail exchanges in a CMC system as part of a reward program, we assess the ability of word use (micro level), message development (macro level), and intertextual exchange cues (meta level) to detect severe deception by business partners. We empirically assess the predictive ability of our framework using an ordinal multilevel regression model. Results indicate that deceivers minimize the use of referencing and self-deprecation but include more superfluous descriptions and flattery. Deceitful channel partners also overstructure their arguments and rapidly mimic the linguistic style of the account manager across dyadic e-mail exchanges. Thanks to its diagnostic value, the proposed framework can support firms’ decision making and guide compliance monitoring system development

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Section: Discussionmentioning

confidence: 92%

Untangling a Web of Lies: Exploring Automated Detection of Deception in Computer-Mediated Communication

Ludwig

Laer

Ruyter

et al. 2016

Journal of Management Information Systems

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“…Instead, new media platforms are often organizations in their own right competing with other organizations to invent ways for people to interact and think while generating markets for such communication-information services (Aakhus 2013;Aakhus et al 2016;Weber et al 2016). At stake in the design of information systems and the emergence of information infrastructure are the means and environments for cognition and communication (Aakhus et al 2014;Lyytinen 1985;.…”

Section: Dialectical Concerns and The Organizational Uses Of Networkementioning

confidence: 99%

The Communicative Work of Organizations in Shaping Argumentative Realities

Aakhus

2016

Philos. Technol.

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It is argued here that large-scale organization and networked computing enable new divisions of communicative work aimed at shaping the content, direction, and outcomes of societal conversations. The challenge for argumentation theory and practice lies in attending to these new divisions of communicative work in constituting contemporary argumentative realities. Goffman's conceptualization of participation frameworks and production formats are applied to articulate the communicative work of organizations afforded by networked computing that invents and innovates argument in all of its senses-as product, process, and procedure. Communicative work, however, may be scaffolding argumentative contexts and practices that are quite different than what has constituted past argumentative realities. The computerization of argument happens as organizations invent and innovate argument practice relative to the demands and opportunities of interorganizational communication. The cases and examples examined here suggest that argument practice is evolving around the logic of conversation and the principle of personalization. The analysis challenges argumentation theory to seriously engage with the construction of communicative contexts and the realization of ideas about disagreement management in organizational practice and information infrastructures. Directions for integrating insights from a design perspective on argument with insights from organizational and information systems theory are proposed for coming to terms with an era of large-scale organization and computerization, in particular the evolution of argument practice, the inscription of argument in the built environment, and the absorption of socio-cultural argument practices by organizations and computation.

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“…Since a modelling language is a langua seeks advice from the language use communi work of Searle [29][30][31] and its more recent ex the modelling community [32][33][34]. Language that the materiality focus of foundational ont permit the modelling of the vast majority systems contexts, which are primarily n especially social in nature [28,35], and often issues such as subjectivity, temporality and that are difficult or impossible to model thro ontologies. [36] ough materialistic A foundational ontology can guide possible interpretations of Thus, an ontology can be seen as a specifications to represent possible The material focus of most fou exemplified by the Substantial U embraces the idea of an objecti substantial things and their proper are subjectively perceived.…”

Section: Problem 1: Current Modelling Langua Design Biased Whilst Clamentioning

confidence: 99%

“…Since meaning is socially constructed, one cannot assume context-free meaning, meaning is dependent on social settings and institutionalised practices -what Wittgenstein referred to as 'language games'. The so-called 'linguistic turn' that followed from Wittgenstein's work has had a tremendous impact on many areas of scholarly enquiry [35] -however, it has had little influence on software engineering. To us, it seems that software engineering research is relatively insensitive to the philosophical assumptions -commitments and contradictions -implicit in its 'grammar and vocabulary' both relying on 'commonsense' philosophical intuitions and tending to disregard tensions and incommensurability amongst its philosophical assumptions.…”

Section: Problem 5: the Philosophical U Approaches Are Neither Identimentioning

confidence: 99%

Software Modelling Languages: A Wish List

Henderson‐Sellers

González-Pérez

Eriksson

et al. 2015

2015 IEEE/ACM 7th International Workshop on Modeling in Software Engineering

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Abstract-Contemporary software engineering modelling tends to rely on general-purpose languages, such as the Unified Modeling Language. However, such languages are practice-based and seldom underpinned with a solid theory -be it mathematical, ontological or concomitant with language use. The future of software modelling deserves research to evaluate whether a language base that is compatible with these various elements as well as being philosophically coherent offers practical advantages to software developers.

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Symbolic Action Research in Information Systems: Introduction to the Special Issue

Cited by 38 publications

References 84 publications

Untangling a Web of Lies: Exploring Automated Detection of Deception in Computer-Mediated Communication

Untangling a Web of Lies: Exploring Automated Detection of Deception in Computer-Mediated Communication

The Communicative Work of Organizations in Shaping Argumentative Realities

Software Modelling Languages: A Wish List

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