Purpose -Through an account of the layout, operations, and four main product lines of a small Chicago bookstore between 1938 and 1947, the purpose of this paper is to show how a neighborhood retail establishment reacted to the sweeping events of the Great Depression and World War II. Design/methodology/approach -The research is based upon multiple primary data sources including store financial records, family photographs, representative artifacts and ephemera, oral history interviews, and period retailing literature. Findings -Located in an area of Chicago heavily populated by Polish and Jewish immigrants and their children, General Book Store was a traditional mom and pop operation. The mix of its product lines -books and magazines, model kits, greeting cards, and camera supplies and photo-finishingevolved over time while always connecting customers to the national experience. The store afforded its owners a modest, but upwardly mobile middle-class life style. Originality/value -Although much has been written on large-scale retailing, marketing historians have conducted very little research on small-scale retailing in the USA. This study documents the intermingling of a business and a household economy and how the management of merchandise assortments and maintenance of customer relationships depended upon both owner interests and the opportunities and constraints presented by environmental forces.