“…Moreover, TQM provides a structure (framework) and tools for quality management so that, throughout the operation, there is a continuous effort focused on the quality area groups. The concept of quality-oriented customer satisfaction in an integrated manner along with rational quality costs should be established as one of the implementation goals of primary business and product planning and performance measurement of the marketing, engineering, production, industrial relations, and service functions of the company (Ayu & Suryaningrum, 2019;Sadikoglu & Olcay, 2014;Kumar et al, 2016). TQM can also be interpreted as a management system that elevates quality as a business strategy and is oriented to customer satisfaction by involving all members, including leaders to staff.…”