“…Theopinionsandthoughtsofpeopleespeciallyonsocialnetworkingplatformshaveamajorinfluence onourdailydecisionmaking.Thisdecisionmakingincludesbuyingaproduct,makinginvestments, choosingaschool,etc.,allthesedecisionsaffectourdailylife.Peopleusuallyseekopinionsfrom reviewsites,e-commercesitesandsocialmedialikeTwitter,togetfeedbackoncertainproductor service.Similarly,organizationsuseopinionpolls,questionnaires,surveys,andsocialmediaasa mediumtogetfeedbackontheirproductsandservices (Katrekar, 2005).…”