“…Selecting from the set of viable services requires the use of non-functional characteristics. Many of these non-functional aspects of services have been operationalized as quality of service (QoS) measures, including performance, reliability, security, availability, supportability, maintainability, data integrity, and cost, among others (Benlian et al 2011;Cardoso et al 2004;OASIS 2004;Ran 2003;Hashmi et al 2016;Delano et al 2018). Performance, security, reliability, and cost are the most important and widely used objectives in service selection.…”