“…The following emerging smart features were identified from recent travel app trends (Colorwhistle, 2022; Matyunina, 2020; Nimbalkar, 2020; Shaheen et al , 2016) and the preceding literature review on smart MTA:- Geolocation tracking or LBS (Almobaideen et al , 2017; Chen and Tsai, 2017; Lim et al , 2022): Helps travellers track their locations and find nearby places via GPS technology. The feature also enables location navigation using the Google Maps software development kit (SDK).
- Travel itinerary generator (Garcia-Lopez et al , 2021; Gomes et al , 2022; Ho et al , 2021; Tarantino et al , 2019): Alleviates travel stress when managing travel itineraries, where travellers only need to enter the attractions they want to visit and the app will auto-generate a trip itinerary according to their schedule.
- Weather or climate forecasting (Ginardi et al , 2017; Tarantino et al , 2019): Aids travellers in checking weather predictions and forecasts in a real-time climate to avoid natural disasters at the destination.
- Gamification and incentives (Garcia et al , 2019; Guo et al , 2021; Noorbehbahani et al , 2019): Offer increased traveller engagement and retention on an app. Establish leader boards, badges, levels and points in an app to encourage traveller participation.
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