System Dynamics Modeling and Simulation for E-Banking: The Egyptian Context

Hussien, Miran Ismail; Aziz, Rasha Abd El

doi:10.5171/2017.904520

Cited by 4 publications

(2 citation statements)

References 17 publications

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“…Efficiency of IBS and Customer's loyalty: The literature extensively explores the relationship between electronic banking service quality and customer loyalty (Hussien & Aziz, 2017;Shankar & Jebarajakirthy, 2019). A dependable and high-speed internet connection is a fundamental necessity to ensure customer satisfaction and promote loyalty.…”

Section: Hypothesis Developmentmentioning

confidence: 99%

Exploring the Impact of Internet Banking Service Efficiency on Customer Loyalty: The Mediating Role of Customer Satisfaction and the Moderating Effect of Customer Trust

Ali,

Muhammad,

Ali

et al. 2023

Int. j. bus. econ. aff.

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Technological advancements have led to a revolutionary shift worldwide, making the internet widely popular. However, the number of internet users in Pakistan remains relatively low compared to the total population. To explore the potential impact of efficient internet banking services on customer satisfaction and loyalty, this study employed a cross-sectional research design. The main goal was to examine how efficient internet banking services could boost customer satisfaction and foster loyalty. Additionally, the study aimed to determine if trust played a moderating role in influencing customer satisfaction. The study utilized a quantitative methodology and collected data through a structured Likert scale questionnaire administered to bank customers in Karachi, Pakistan. The participants were selected through convenience sampling, based on their computer literacy skills and active engagement in internet banking. A total of 120 questionnaires were collected and analyzed using Smart PLS-version 3.4.

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Section: Hypothesis Developmentmentioning

confidence: 99%

Exploring the Impact of Internet Banking Service Efficiency on Customer Loyalty: The Mediating Role of Customer Satisfaction and the Moderating Effect of Customer Trust

Ali,

Muhammad,

Ali

et al. 2023

Int. j. bus. econ. aff.

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“…The banking industry in Egypt consists of a variety of segments [1], where there are commercial banks that accept deposits and provide finance for a wide variety of transactions; business and Investment banks that perform medium-and-long-term business and finance operations; and specialized banks which offer specific types of economic activities and accept demand deposits [40]. However, they have a significant contribution in the financial sector of the country [2][41] [42].…”

Section: The Egyptian Banking Industrymentioning

confidence: 99%

Mediating and Moderating Factors Affecting Readiness to IoT Applications: The Banking Sector Context

El-Aziz¹,

El-Gamal²,

Ismail³

2020

IJMIT

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Although IOT seems to be the upcoming trend, it is still in its infancy; especially in the banking industry. There is a clear gap in literature, as only few studies identify factors affecting readiness to IOT applications in banks in general, and almost negligible investigations on mediating and moderating factors. Accordingly, this research aims to investigate the main factors that affect employees’ readiness to IOT applications, while highlighting the mediating and moderating factors in the Egyptian banking sector. The importance of Egypt stems from its high population and steady steps taken towards technology adoption. 479 valid questionnaires were distributed over HR employees in banks. Data collected was statistically analysed using Regression and SEM. Results showed a significant impact of ‘Security’, ‘Networking’, ‘Software Development’ and ‘Regulations’ on ‘readiness to IOT applications. Thus, the readiness acceptance level is high‘Security’ and ‘User Intention’ were proven to mediate the relationship between research variables and readiness to IOT applications, and only a partial moderation role was proven for ‘Efficiency’. The study contributes to increasing literature on IOT applications in general, and fills a gap on the Egyptian banking context in particular. Finally, it provides decision makers at banks with useful guidelines on how to optimally promote IOT applications among employees.

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Social Responsibility of the Financial Sector in the Information and Network Economy: The Example of Systemically Important Banks in Ukraine and Comparison With Banks in Other Countries of the World

Portna,

Iershova,

Grytsenko

2024

Journal of Central Banking Theory and Practice

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The article examines the problem of increasing social responsibility of the financial sector on the example of systemically important banks that operate in the modern information and network economy under conditions of uncertainty. A comparative analysis of dimensions of social responsibility of banks in different countries of the world was carried out. Based on the obtained results, the importance of social responsibility of banking structures for a wide range of stakeholders and thus for stable and successful operation of banks in the economics of information and uncertainty was confirmed. The general purpose of the study is to develop, test and suggest a comprehensive methodology for monitoring and assessing the level of social responsibility of the financial sector on the example of Ukrainian banks in conditions of uncertainty and recognizing gaps between the actual level and the desired, maximally high state of social responsibility. In our research, we considered social responsibility as a key direction towards achieving and harmonizing the strategic goals of financial institutions. The article focuses on the development of practical measures to monitor public opinions and assess the level of social responsibility of financial institutions. The research offers the following directions: 1) A comparative analysis of data for systemically important banks in Ukraine and other world countries regarding social responsibility; 2) determination of factors that influence the activity of the banking sector; 3) determination of question-indicators applied to the level of social responsibility of banks; 4) analysis of public opinion on the level of social responsibility of banks; 5) analysis of gaps in assessments of the level of social responsibility on the example of systemically important banks of Ukraine. The study involved the methods of statistical research and expert evaluations that made it possible to suggest a methodology for determining the level of social responsibility of financial institutions on the example of systemically important banks. Higher expectations from social responsibility of banks on the part of society were also revealed. The suggested methodology involves analyzing gaps between assessments by stakeholders and the desired level of social responsibility of banks in evaluating the level of compliance with social responsibility. A comparison of the average score of the public assessment with the highest level of social responsibility of banks is visualized. The directions for improving the social responsibility policy are outlined on the example of systemically important banks in Ukraine on the basis of a comparative analysis and taking into account various experiences around the world.

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System Dynamics Modeling and Simulation for E-Banking: The Egyptian Context

Cited by 4 publications

References 17 publications

Exploring the Impact of Internet Banking Service Efficiency on Customer Loyalty: The Mediating Role of Customer Satisfaction and the Moderating Effect of Customer Trust

Exploring the Impact of Internet Banking Service Efficiency on Customer Loyalty: The Mediating Role of Customer Satisfaction and the Moderating Effect of Customer Trust

Mediating and Moderating Factors Affecting Readiness to IoT Applications: The Banking Sector Context

Social Responsibility of the Financial Sector in the Information and Network Economy: The Example of Systemically Important Banks in Ukraine and Comparison With Banks in Other Countries of the World

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