Systematic review of omni-channel banking and preview of upcoming developments in Germany

Menrad, Michael

doi:10.21511/im.16(2).2020.09

Cited by 15 publications

(8 citation statements)

References 52 publications

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“…After the financial and economic crises that erupted in 2007-2009, it was observed that the financial sector in Europe was still vulnerable and did not function reliably. After the 2008 banking crisis, banks have been struggling for their future (Menrad, 2020). Obviously, in the monetary union such as the Eurozone, problems caused by close links between public sector finance and the banking sector can easily transcend national borders and cause financial distress in all member states.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

European Deposit Insurance Scheme implementation: pros and cons

Kuznichenko¹,

Фролов

Orlov

et al. 2021

Banks and Bank Systems

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The creation of deposit insurance systems in world practice has become a tool for solving problems of maintaining the stability of banking systems, increasing customer confidence in banks and other credit institutions, and preventing cases of mass withdrawal of deposits during economic crises. The paper aims to examine why such an important pillar of the banking union as the European Deposit Insurance Scheme (EDIS) has not yet been implemented. The deadlock in the EDIS negotiations is unprecedented, and the likelihood that the agreement towards this pillar will be reached is rather low. The main reason for its blocking is the existing differences of interests between the main actors, and as a consequence, it makes the progress towards the completion of this process impossible. This study attempts to structure these interests, and it seems that the necessary tool to help bring them together is the concept of moral hazard. The results obtained confirmed the hypothesis that the main barrier for EDIS introduction is the severe difference of interest between countries that can be potentially major contributors and those that hope to benefit from that. Moreover, one of the arguments for such a delay is that cross-border subsidization leads to the problem when the country with better economic indicators pays for the debts of weaker economies as the costs should be socialized.

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Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

European Deposit Insurance Scheme implementation: pros and cons

Kuznichenko¹,

Фролов

Orlov

et al. 2021

Banks and Bank Systems

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show abstract

“…To analyse the positioning of banks for the future, Menrad (2020) wrote in his study about the evaluation of omni-channel management in banking. It found that banks are already thinking hard about introducing omni-channel concepts in banking.…”

Section: Limits and Directions For Further Researchmentioning

confidence: 99%

“…Banks are also lagging behind other industries in this context. Omni-channel management in German bank distribution will change significantly (Menrad, 2020). Existing omni-channel concepts of savings banks and cooperative banks could also be analysed in the context of further research using concrete key figures.…”

Section: Limits and Directions For Further Researchmentioning

confidence: 99%

Economic Effects of the Digital Transformation on the Banking Market Using the Example of Savings Banks and Cooperative Banks in Germany

Giebe¹,

Schulz²

2021

IJEF

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Due to the digital transformation, the banking sector in Germany is undergoing massive change. This structural change is massively influenced by technological progress, regulation and supervision, the low-interest phase and demographic change. The focus of this research is on the comparison of savings banks and cooperative banks in Germany, as there are many similarities between the two banking groups. Both belong to the so-called retail banks. The respective bank clients are very similar due to the regional principle, the structure in regional associations and in their clientele. The main purpose of this research is to investigate which of the two banking groups, savings banks or cooperative banks, is more operationally efficient under the same prevailing competitive pressure from the Digital Transformation. This paper summarises the analysis of both banking groups based on real ratios. The relevance of the findings on this scientific problem is that the comparison of savings banks and cooperative banks in Germany has not been addressed in the scientific literature so far. The aim of the research is to make a statement as to which banking group has performed better given the same external market factors. Furthermore, arguments and counter-arguments within the academic discussion on the topic of digitalization in the German banking market will be compiled. The results of the research can be useful for academics who deal with the digital transformation in the banking sector in Germany.

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“…Internet banking, mobile banking, telephone banking) (Sousa & Voss, 2004). Digitalisation enables banks to network their distribution channels and customer touchpoints holistically in order to create added value for bank customers (Menrad, 2020). In this respect, there is no fundamental difference between the different sectors, although in banking, compared to retail and wholesale where the decline in branch numbers occurred earlier, bank branches continued to be frequented by customers.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Low branch utilization was also caused by a changed pricing policy of the banks. Advisory-intensive products were distributed through the branches, standardized products through other channels (Menrad, 2020). As a result, business activities gradually shifted and customers were encouraged to access the digital channels.…”

Section: Bank Branches In the European Union 2007-2019mentioning

confidence: 99%

From Analogue to Digital Banking: Developments in the European Union from 2007 to 2019

Menrad

Varga

2020

RBS

Self Cite

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Research on banking regularly assumes that digitalisation has an impact on banking. This blanket assumption is not erroneous, but it is too inaccurate, too undifferentiated and probably only applies in the long term. Results of this study show that the customers’ habits and requirements and thus the willingness to accept digital technologies in the banking sector are changing within a significantly different speed. The spread ranges from almost complete use, as in Scandinavia, dynamic development, as in the Czech Republic and Greece, to almost complete rejection, as in Bulgaria and Romania. This paper examines and demonstrates the influence of various socio-demographic and emotional characteristics on the use of digital media. Shifts in customer behaviours are revealed and discrepancies are identified by time series analyses and factor analyses. The results reveal the forthcoming death of the bank branch network accompanied by a regionally varying acceptance of Internet and mobile banking. This area of tension requires banks to have a good understanding of customer requirements regarding the demand for digitisation in order to avoid misguided decisions. However, the bank’s side in the adoption process of new technologies by customers has been neglected by scientific studies so far. In order to measure the state of digitisation of banking services, a comparison equation is presented that allows banks to be benchmarked in terms of the degree of digitisation and enables banks to dynamically track changes in their customer portfolios.

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Systematic review of omni-channel banking and preview of upcoming developments in Germany

Cited by 15 publications

References 52 publications

European Deposit Insurance Scheme implementation: pros and cons

European Deposit Insurance Scheme implementation: pros and cons

Economic Effects of the Digital Transformation on the Banking Market Using the Example of Savings Banks and Cooperative Banks in Germany

From Analogue to Digital Banking: Developments in the European Union from 2007 to 2019

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