“…This was evident in the disparate ratings survey respondents assigned to the two models, particularly with regard to service quality, effectiveness, convenience, and access. In fact, with the exception of being easy to schedule around other activities and minimizing transportation barriers, the obtained ratings opposed research findings documenting a telerehabilitation advantage for providing access to expert clinicians (Irgens et al, 2018;Niknamian, 2019;Schmeler et al, 2008), being appropriate regardless of home location (Dunphy & Gardner, 2020), and occurring in a comfortable and private setting conducive to physical progress (Kairy et al, 2013;Theodoros & Russell, 2008). For other issues-such as being safe, yielding accurate assessments and diagnoses, being effective, providing personalized treatment, and fostering client motivation-existing research supports similarity between the two delivery models (Cramer et al, 2019;Kairy et al, 2013;Levy et al, 2015;Neo et al, 2019;Theodoros & Russell, 2008;Turolla et al, 2020) that was not realized in the current respondents' ratings.…”