Systematic Review: The State of Research Into Youth Helplines

Mathieu, Sharna; Uddin, Riaz; Brady, Morgan; Batchelor, Samantha Jane; Ross, Victoria; Spence, Susan H.; Watling, David P.; Kõlves, Kairi

doi:10.1016/j.jaac.2020.12.028

Cited by 52 publications

(55 citation statements)

References 62 publications

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“…Telephone consultation programmes (also known as helplines, hotlines, crisis lines, etc.) are widely implemented to provide support for various psychosocial concerns among the youth because of their associated advantages such as confidential and accessible formats (through telephone, e-mail, social networking services, or chatrooms) [ 3 , 32 , 33 ]. According to these studies, currently, to increase suicide prevention among the youth, it is recommended to develop Internet consultation support programmes to accommodate the unique needs of young people in Japan [ 34 ].…”

Section: Discussionmentioning

confidence: 99%

Impacts of Dual-Income Household Rate on Suicide Mortalities in Japan

Nakamoto

Nakagawa

Murata

et al. 2021

IJERPH

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To explore impact of enhancing social advancement of females in Japan, this study determined the effects of the dual-income household rate on suicide mortalities disaggregated by attributes of gender, age, and motives between 2009 and 2017 in Japan. This study analysed impact of dual-income household rate, other household-related factors (savings, liabilities and yearly incomes per household, minors and elderly rate per household), and social/employment factors (complete unemployment rate, employment rate, temporary male and female employment rates and certification rate of long-term care insurance) on suicide mortalities disaggregated by attributes of gender, age, and motives using hierarchical linear-regression model. Dual-income household rate was significantly/negatively related to suicide mortality of the working-age female population, but significantly/positively related to that of the elderly female population. Suicide mortalities of the working-age male population and the elderly male population were significantly/positively related to dual-income household rate. Male suicide mortalities caused by family-, health-, economy- and employment-related motives were significantly/positively related to dual-income household rate; however, the dual-income household rate was significantly/positively related to female suicide mortalities caused by family-, health-, economy- and school-related motives, but significantly/negatively related to suicide mortalities caused by romance-related motives. Dual-income households suppress social-isolation and develop economical/psychological independence of females, leading to reduced suicide mortality in working-age females. However, elderly and school-age populations, who are supported by the working-age female, suffer from isolation. Working-age males also suffer from inability to adapt from the traditional concept of work–life and work–family balances to the novel work–family balance concept adapted to dual-income households. These results suggest occurrence of new social/family problems in the 21st century due to vulnerability of traditional Japanese culture and life–working–family balance concepts as well as novel sociofamilial disturbances induced by declining birth rate and ageing population in Japan.

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Section: Discussionmentioning

confidence: 99%

Impacts of Dual-Income Household Rate on Suicide Mortalities in Japan

Nakamoto

Nakagawa

Murata

et al. 2021

IJERPH

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“…This proportion of contacts is comparable to those reported by Kerner et al [ 26 ] for a hotline in the USA between 2010 and 2016, with 14.2% reporting suicidal ideation and 8.2% reporting self-harm. This fits the conceptualization of helplines as a potentially useful crisis service [ 13 ]; however, future research is needed to increase understanding of the patterns of help-seeking and type of assistance preferred/required by young people at risk of suicide and/or self-harm.…”

Section: Discussionmentioning

confidence: 82%

“…Regarding the effectiveness of youth helplines around the world, a recent systematic review described the state of the literature and, despite noting a lack of empirical studies, suggested that youth helplines may effectively reduce immediate distress [ 13 ]. In addition, Mathieu et al [ 13 ] concluded that relatively limited previous research has explored the reasons young people contact youth helplines, described up-to-date demographic features of those who use the services, or explored the use and effectiveness of different service contact media (e.g., phone vs. webchat). Identifying who, how, and why youth use helplines would help to tailor services to the needs and preferences of young people and contribute to improving their experience with and outcomes from engaging with helplines.…”

Section: Introductionmentioning

confidence: 99%

Help-Seeking from a National Youth Helpline in Australia: An Analysis of Kids Helpline Contacts

Watling

Batchelor²,

Collyer³

et al. 2021

IJERPH

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Counselling helplines or hotlines are key support services for young people with mental health concerns or in suicide and self-harm crises. We aimed to describe young peoples’ use of a national youth helpline (Kids Helpline, Australia, KHL) to understand how usage changed over time. A descriptive analysis was conducted on 1,415,228 answered contacts between 2012–2018. We described the trend of service usage over the observed period, the types of youth who used the service, and the problems young people contacted the service about. Phone (APC = −9.1, KHL: −10.4 to −7.8, p < 0.001) and email (APC = −13.7, 95%CI: −17.1 to −10.2, p < 0.001) contacts decreased over time whereas webchat contacts increased (APC = 16.7, 95%CI: 11.7 to 22.0, p < 0.001). With this increase in webchat contacts, there was an associated increase in total webchat contact duration. Concerns raised in contacts to the service were primarily related to emotional wellbeing and mental health concerns (53.2% phone, 57.3% webchat, 58.2% email) followed by social relationship issues (20.4% phone, 20.3% webchat, 16.8% email) and family relationships (19.4% phone, 17.2% webchat, 21.8% email). The increased preference for online text-based information and counselling services can help inform development of services for young people and allocation of staff/service training and resources.

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“…Collecting respondents' inputs on a support chatline to inform project development is also seen in the literature from a review that collected participants' responses towards hotlines for youth (28) and a study that documented the development of a new helpline for emotional support during the COVD-19 pandemic in India (29). Research around chat-based hotline development and quality improvement can also be seen emerging in the literature using simulation exercise (30) and the role of content support systems (31).…”

Section: Discussionmentioning

confidence: 99%

Developing a WhatsApp hotline for female entertainment workers in Cambodia: a qualitative study

Brody¹,

Reno²,

Chhoun³

et al. 2022

mHealth

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Background: Female entertainment workers (FEWs) in Cambodia experience high levels of stress due to economic hardship, exposure to violence, and harassment by law enforcement due to their employment. This study aims to gather qualitative data on stressors, coping strategies, and preferences for chatline functions to inform the development of a WhatsApp hotline (chatline) for FEWs in Cambodia.Methods: This qualitative study includes data from 5 focus groups and 10 in-depth interviews (IDIs), at which point data collectors felt we approached saturation. Participants were asked to respond to openended questions, a comic strip showing how the hotline might work and an audio recording of a hypothetical hotline conversation. Primary structural coding was used to identify the preferred functions and type of support participants want to receive from hotline staff. As more secondary themes arose during codebook development, an inductive thematic analytical approach was selected to categorize these data.Results: Participants identified several stressors associated with female entertainment work, including concerns about physical and mental health, fear related to experiences with the police or threat of arrest, and exposure to violence. Passive/avoidance and active coping strategies were also identified. Participants preferred a 24 h chatline that provides emotional support from a kind and comforting female staff person.The types of support participants were looking for were advice about personal problems, encouragement to achieve their goals and address depression, and immediate help for violence. Most participants felt that the hotline could bring them a sense of relief and safety and improve their mood. Some stated that the hotline alone would not alleviate the stressors they were exposed to, particularly related to violence and called for more transformational change.Conclusions: This study offers textured evidence to inform the WhatsApp hotline development and staff training tailored to meet the needs of this specific population. Linking this hotline with crisis response, legal support, and longer-term in-depth counseling and using information gathered from this project to inform more extensive structural and policy-level changes should also be part a foundational part of this project.

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Systematic Review: The State of Research Into Youth Helplines

Cited by 52 publications

References 62 publications

Impacts of Dual-Income Household Rate on Suicide Mortalities in Japan

Impacts of Dual-Income Household Rate on Suicide Mortalities in Japan

Help-Seeking from a National Youth Helpline in Australia: An Analysis of Kids Helpline Contacts

Developing a WhatsApp hotline for female entertainment workers in Cambodia: a qualitative study

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