Systems Thinking and Practice for Telecommuting Issues

Abstract

Systems thinking approach for solving business, social and engineering problems always view individuals and organizations within the context of their environments. Soft Systems Methodology (SSM) developed by Peter Checkland takes this approach in solving complex ill-defined problems. This research paper applies Systems Thinking and practice to telecommuting issues identified, and attempts to discover the possible strategies / practicable approaches to encourage telecommuting in Small and Medium Enterprises (SME). The reasons for the lack of telecommuting in SMEs of Malaysian ICT sector were identified from our past research and this research starts with a hypothesis that the telecommuting problems can be addressed using Systems Thinking approach. General Terms

Towards E-CASE Tools for Software Engineering

“…The first type is telecommuting from home and the second type is telecommuting through a center setup by the office [11]. The most well-known and wide spread forms of telecommuting that most people prefer are homebased.…”