Tactics of Reporting Bad News in Professional Communication between a Doctor and a Patient

Markova, A. A.; Barsukova, Marina O.

doi:10.20514/2226-6704-2021-12-2-136-142

Cited by 2 publications

(1 citation statement)

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“…Trying to obtain the necessary information from the patient the doctor uses the synonynous substitution of the borrowed medical term (дистериоз -расстройство функции щитовидной железы) [13].…”

Section: научный отдел 382 -It Is Used For Explanation Detalization O...mentioning

confidence: 99%

The means of expressing the category of politeness in medical discourse (On the material of the doctor and patient speech communication)

Barsukova¹,

Родионова²

2022

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The article considers the communicative category of politeness and defines the role of this category in the process of professional doctor-patient communication. The category of politeness functions in the form of speech etiquette and is obligatory in doctor-patient conversations. The authors have analyzed the means of realization of speech etiquette and politeness in situations of professional medical communication, and determined those which are most frequently used in strategies of medical discourse. The hypothesis of the investigation is as follows: the efficiency of the dialogue created and planned by the doctor largely depends on following ethical norms of communication, which certainly is one of manifestations of politeness. The research is based on recorded materials of medical discourse in professional settings of healthcare institutions in the form of spontaneous conversations of doctors with patients. The authors prove that a polite behavior is manifested not only in the usage of speech etiquette patterns, but also in the means of expressing the doctor’s attitude and his speech address. The usage of euphemisms is associated with the doctor’s constant internal concern and care for the interlocutor, which is estimated as a manifestation of respect for the patient. Regarding the fact that speech taboos are socially conditioned, it is important to understand that the choice of an appropriate word depends not only on the level of the doctor’s speech culture, but also on the patient’s social and professional status, his or her religious beliefs, individual (personal) stability. Using other conversational elements (and extra-content components when initiating the conversation) in doctorpatient dialogues helps to create trusting relationships, the atmosphere of relaxed and unaffected communication, to ensure easy and natural speech. Speech etiquette and politeness contribute to achieving efficient professional communication. The most important role belongs to contact establishing means, the choice of which depends on the doctor’s communicative habits and peculiarities of the situation of communication.

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Section: научный отдел 382 -It Is Used For Explanation Detalization O...mentioning

confidence: 99%

The means of expressing the category of politeness in medical discourse (On the material of the doctor and patient speech communication)

Barsukova¹,

Родионова²

2022

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Communicative Skills in Medical Students

Turova

2024

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Positive interaction between the doctor and the patient affects the treatment outcome, as well as the level of satisfaction with healthcare services. Many young doctors experience communicative issues that can lead to negative consequences for all stakeholders. The research featured various problems in shaping communicative skills in medical students. It involved a review of scientific publications, a survey of first-year medical students (n = 20), and an analysis of 40 negative feedbacks from patients. The communicative issues included: lack of eye contact / active listening, misleading mimics, inappropriate intonation / voice volume, violation of private space, insufficient or excessive amount of information, lack of bedside manners / respect for patients. The list of communication skills to be mastered by medical students in order to improve the quality of medical care included: eye contact, self-presentation, active listening, conflict management, strategies of delivering bad news, and conclusion phrases. The data obtained make it possible to identify key aspects that affect the formation of communicative skills in future doctors, as well as to propose methods for its improvement at university level. The authors emphasize the importance of developing communicative skills in future doctors to provide high-quality medical care and prevent emotional burnout in young professionals.

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Tactics of Reporting Bad News in Professional Communication between a Doctor and a Patient

Cited by 2 publications

References 7 publications

The means of expressing the category of politeness in medical discourse (On the material of the doctor and patient speech communication)

The means of expressing the category of politeness in medical discourse (On the material of the doctor and patient speech communication)

Communicative Skills in Medical Students

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