“…Being sensitive is a foundation of caring that requires going beyond routine nursing practices. That is, the care worker must be emotionally open and available (Bedin et al, 2013) and must be active rather than passive when meeting people or speaking with people (Hwang et al, 2013;Wilkin & Slevin, 2004). In other studies, for example, categories or factors that support this caring attribute have been coded as showing respect, empathy, encouragement, or expression (de Guzman et al, 2012;Hwang et al, 2013;Liu, 2004;Papastavrou et al, 2011;Wolf et al, 2006), applying a person-centered approach to care instead of a taskcentered approach (Tuckett et al, 2009), understanding without complaining (Hwang et al, 2013), and being available for relationship building (Kubiak & Sandberg, 2011).…”