“…Several researchers have pointed out the open-context expertise necessary for a chef, including communication skills (Surlemont, Chantrain, Nlemvo, & Johnson, 2005, Heikkinen, 2004, language and public speaking skills, creativity (Ottenbacher & Harrington, 2007;Sandwith, 1993), innovation (Hegarty & O'Mahony, 2001, Zopiatis, 2010Bissett, Cheng, Brannan, 2010), creativity (Robinson & Beesley, 2010) creating a "good spirit" (Balazs, 2002;Kang, Twigg and Hertzman, 2010) and putting them all into practice (Turpeinen, 2006;Turpeinen, 2009), as well as flexibility, collaboration skills, readiness to change (Koponen, 2006), ability to help others and to keep one's ego and emotions under control (Birdir & Pearson, 2000) and entrepreneurial ability (Johnson, Surlemont, Nicod & Revaz, 2005;Svejenova, Planellas & Vive, 2010). In managerial terms, the chef, sous-chef, maitre d'hotel and chef-sommelier constitute the "top management team" of the restaurant.…”