Taking a Closer Look at Bus Driver Emotional Exhaustion and Well-Being: Evidence from Taiwanese Urban Bus Drivers

Abstract

Background Urban bus drivers work under conditions that are among the most demanding, stressful, and unhealthy with higher rates of mortality and morbidity as well as absenteeism and turnover. Methods Drawing on the job demand-resource model, this study investigates the impacts of job characteristics on emotional exhaustion and the effects of emotional exhaustion on job outcomes (including job satisfaction, life satisfaction, organizational commitment, and turnover intention) in the context of bus drivers. Results Using self-reported survey data collected from a sample of 320 Taiwanese urban bus drivers, results reveal that role overload and work-family conflict (as job demand factors) positively relate to emotional exhaustion, and organizational support (as a job resource factor) is negatively associated with emotional exhaustion. Emotional exhaustion has negative effects on both job satisfaction and organizational commitment. Job satisfaction positively leads to life satisfaction, whereas organizational commitment negatively relates to turnover intention. Conclusion This study concludes that role overload and work-family conflict as two stressors related to job demands and organizational support as the job resource factor to affect emotional exhaustion which further influence well-being in bus driver context. The moderating effects of both extraversion and neuroticism on the relationship between job demands and emotional exhaustion are evident.

Family incivility, burnout and job satisfaction: examining the mediation effect

“…Emotional exhaustion is a crucial dimension and contributor to burnout (Donahue et al, 2012). Emotional exhaustion has a strong Family incivility, burnout and job satisfaction relationship with job outcomes (Chen and Hsu, 2020). Also, individuals experiencing burnout most frequently mention their experience of emotional exhaustion (Schaufeli et al, 2009).…”

The Influence of Work-Family Interface and Emotional Exhaustion on Turnover Intention Among Doctors in Malaysian Public Hospitals: Applying Affective Commitment as the Moderator

“…The Cronbach's α values reported in the current study was 0.875 (WFC) and 0.904 (FWC) respectively. Emotional exhaustion was measured using the nine-item emotional exhaustion scale as part of the Maslach Burnout Inventory (18). A sixpoint scale (0 = never, and 6 = everyday) was utilised in this scale.…”

“…Theoretically, three main components of burnout consist of emotional exhaustion, depersonalisation, and personal accomplishment [17]. Based on stress literature, emotional exhaustion posits as the most significant components compared to the rest, and as such emotional exhaustion has been employed to represent burnout in this study [18]. Under the lens of the COR theory, emotional exhaustion is depicted as resource loss which instigates coping mechanisms that are frequently linked with the intention to quit [19][20][21].…”

The Experiences of Public Transport Drivers with People with Disability in the City of Tshwane, South Africa

“…A driver's job is not only to drive but also to interact with passengers and deal with different kinds of situations during the transportation of passengers (Chaparro, Galilea, Muñoz & Poblete, 2020). Drivers have to satisfy conflicting demands of the employer and the passenger, as well as observe traffic rules and regulations, which may intensify their stress (Chen & Hsu, 2020).…”