Taking CSCW seriously

Schmidt, Kjeld; Bannon, Liam J.

doi:10.1007/bf00752449

Cited by 801 publications

(193 citation statements)

References 26 publications

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“…In maritime work practice, users employ location to tailor interfaces, refine application-relevant data, increase the precision of information retrieval, discover services, make user interaction implicit, and build cooperative environments. According to Schmidt (1992), in cooperative work, awareness is connected with action. In maritime operations involving computer systems, awareness is not a process that involves collective situations of individual work; rather, it is defined as being aware of a particular work procedure and management.…”

Section: Methodology and Theorymentioning

confidence: 99%

Designing the interactive relations of complex systems : Ocean operations as research resources

Pan

2017

Dilemmas 2015 Papers From the 18th Annual International Conference Dilemmas for Human Services: Organizing, Designing and Manag

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My research aims at developing knowledge in the design of maritime systems by developing a new understanding of interactive relations. I have chosen to study a basic maritime operation at sea using dynamic positioning systems, as well as other operations associated with this basic task management throughout a maritime operational action. In following offshore operations in different offshore oilfields, I have observed and interviewed bridge operators, captain, crewmembers on the ship's deck, and engine engineers in their workplace. I found that how humans cooperatively interact with maritime operating systems is reflected in human performance related to daily work management. However, cooperative work is insufficiently supported by current maritime cooperative systems. Thus, I argue that interactive relations should be taken into account to improve the design of cooperative systems. In line with this, I incorporate insights from Computer-Supported Cooperative Work (CSCW) and using awareness as a concept in ANT to gather, cook and interpret data from field work in order to achieve a better design of cooperative systems.

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Section: Methodology and Theorymentioning

confidence: 99%

Designing the interactive relations of complex systems : Ocean operations as research resources

Pan

2017

Dilemmas 2015 Papers From the 18th Annual International Conference Dilemmas for Human Services: Organizing, Designing and Manag

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“…Both CSCW and IS have provided a vocabulary to analyze cooperative work in distributed settings, for instance with the notion of articulation work (Schmidt and Bannon, 1992), as the invisible and often unrewarded work that is not formalized yet vital to keep an information infrastructure alive. Schmidt and Bannon (1992) argue that CSCW should in particular treat articulation work as a design strategy, i.e.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Schmidt and Bannon (1992) argue that CSCW should in particular treat articulation work as a design strategy, i.e. as an important input to requirement specifications for cooperative technologies.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…We indeed borrow the term "bootstrapping" from Science and Technology Studies, in particular from (Bowker, 1994) who describes the infrastructural work put in practice to conjure "global" parameters in highly contextualized and imperfect realities. As indicated by Schmidt and Bannon (1992), in articulation work actors must often engage in activities that are extraneous to their daily tasks. Indeed we showed how EnviroTime participants had to open the boxes of marine biology or corporate work processes that were previously alien to most of them.…”

Section: Enacting: Representing the Subsea On The Desktopmentioning

confidence: 99%

“…CSCW has often focused on articulation work (Schmidt and Bannon, 1992), intended as a collaborative set of interdependent yet distributed work activities that often exhibit sophisticated coordinative practices, even though strikingly few studies are set in the oil and gas industry, see e.g. (Heyer, 2009;Rolland et al, 2006).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Of Corals and Web Portals: Towards a Digital Representation of Risk for the Cold-Water Corals in the Oil and Gas Sector

Parmiggiani¹

2014

COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France

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Abstract. Integrated Operations in the oil and gas industry depend on highly cooperative yet computer-mediated and distributed workflows across complex information infrastructures. In particular, offshore operations rely heavily on digital technologies to gain remote access to subsea oil or natural gas fields, and are at the same time subject to strict requirements by authorities to prevent pollution in the marine environment. Operators are consequently dependent on models and representations to assess and predict environmental risk. However, the heterogeneous disciplines operating a field cannot count on a shared perspective on environmental risk as their activities span across organizational and political boundaries. We present a case study from a Norwegian oil and gas company that is developing a set of tools and methodologies for providing heterogeneous users with awareness of the risk for the cold-water coral reefs off the coasts of Norway. In particular, we focus on the articulation work carried on to let representations and models compensate for the inevitable lack of shared awareness of environmental risk while at the same time fit the existing sociotechnical infrastructure. We discuss actors' strategies to foreground the infrastructure by: (1) bootstrapping the environmental data; (2) mediating with the existing corporate infrastructure; and (3) enacting the subsea context for operators.

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Museum informatics and collaborative technologies: The emerging socio-technological dimension of information science in museum environments

Marty

1999

J. Am. Soc. Inf. Sci.

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The museum offers a starting point from which to examine the fundamental nature of collaborative work and interdisciplinary scholarship. This article examines the socio‐technological impact of introducing advanced information technology into the Spurlock Museum, a museum of world history and culture at the University of Illinois. It addresses the implementation of such methodologies as computer‐supported cooperative work (CSCW) and computer‐mediated communication (CMC) in the museum environment. Discussions are illustrated with examples and scenarios drawn from the Spurlock Museum and emphasize the intimate relationship between the museum's social structure and information systems. Viewed in a holistic fashion, such studies of collaborative activities within the museum will help shape the future of museum informatics, an emerging sub‐discipline of the field of social informatics.

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Taking CSCW seriously

Cited by 801 publications

References 26 publications

Designing the interactive relations of complex systems : Ocean operations as research resources

Designing the interactive relations of complex systems : Ocean operations as research resources

Of Corals and Web Portals: Towards a Digital Representation of Risk for the Cold-Water Corals in the Oil and Gas Sector

Museum informatics and collaborative technologies: The emerging socio-technological dimension of information science in museum environments

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