Talent Management and Organizational Citizenship Behavior in a Developing Market: an Analysis of the Indian Telecommunications Sector

Showkat, Saloome; Ahmad, S. Mufeed; Sindakis, Stavros

doi:10.1007/s13132-023-01580-7

J Knowl Econ

2023

DOI: 10.1007/s13132-023-01580-7

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Talent Management and Organizational Citizenship Behavior in a Developing Market: an Analysis of the Indian Telecommunications Sector

Saloome Showkat,

S. Mufeed Ahmad,

Stavros Sindakis

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2024

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Cited by 2 publications

References 67 publications

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Why Do Talented People Leave? Assessing Talent Turnover Risks Using a Hybrid Approach

Estiri,

Dahooie,

Qorbani

et al. 2024

Strategic Change

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Addressing the critical challenge of talent turnover in human resource management (HRM), the study aims to bridge the significant gaps in understanding the risks of talent turnover and the lack of robust frameworks for HR decision‐makers to assess and manage these risks effectively. Grounded in the resource‐based view (RBV), it introduces a hybrid methodology that synergizes failure mode and effects analysis (FMEA) with multi‐attribute decision‐making (MADM) methods using Z‐numbers. The research process involved an extensive literature review and expert panel discussions to curate an exhaustive list of turnover risks. These risks were appraised using FMEA technique and Z‐SWARA method. To validate the robustness of the evaluations, four different MADM methods were applied for risk ranking, which were then integrated using the BORDA count method. The framework's utility is exemplified by its application in a private bank in Iran, where it was used to identify and prioritize talent turnover risks. Findings reveals that skill underutilization, immigration, and underpayment are the most critical risks associated with talent turnover in our case, as confirmed by a sensitivity analysis. Practically, the framework equips HR managers with a robust tool for identifying and prioritizing talent turnover risks, facilitating strategic decision‐making in a uncertain business environment.

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Why Do Talented People Leave? Assessing Talent Turnover Risks Using a Hybrid Approach

Estiri,

Dahooie,

Qorbani

et al. 2024

Strategic Change

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Navigating the Thin Line: Can Acts of Good Lead to Defiance at Work? Exploring the Intricacies of OCB and CWB Dynamics

Sulistiawan,

Sumarsono,

Lin

et al. 2024

Public Integrity

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Talent Management and Organizational Citizenship Behavior in a Developing Market: an Analysis of the Indian Telecommunications Sector

Cited by 2 publications

References 67 publications

Why Do Talented People Leave? Assessing Talent Turnover Risks Using a Hybrid Approach

Why Do Talented People Leave? Assessing Talent Turnover Risks Using a Hybrid Approach

Navigating the Thin Line: Can Acts of Good Lead to Defiance at Work? Exploring the Intricacies of OCB and CWB Dynamics

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