“…The emergent role of social media, through which users themselves partially create content (Burns, 2008), represents an interesting case. On the other hand, whenever possible individuals tend to seek media sources that reflect their own beliefs (Schulz & Roessler, 2012) although they are still subject to the fear of being in the minority, even in their online expression (Kim, Kim & Oh, 2014). Organizations find it difficult to exert control on such media (Pallas, Strannegård & Jonsson, 2014), and those media become a less biased source of information and more adequately reflects public opinion.…”