“…The enormous growth that Facebook has experienced in recent years (Sashittal, Sriramachandramurthy, & Hodis, ; Steinmann, Mau, & Schramm‐Klein, ) has led customers to begin using social networks as a resource for obtaining new product information, opinions, and recommendations (Miranda, Chamorro, Rubio, & Morgado, ). Companies have adapted to this trend by investing in the creation of corporate pages on Facebook (Gamboa & Martins Gonçalves, ), with the purpose of generating virtual brand communities (Miranda et al., ) and searching for business opportunities (Paniagua & Sapena, ).…”