Task Allocation Between UX Specialists and Developers in Agile Software Development Projects

Kuusinen, Kati

doi:10.1007/978-3-319-22698-9_3

Cited by 18 publications

(10 citation statements)

References 22 publications

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“…The third group of publications on UX challenges have studied both UX and usability without differentiating between them (e.g., in agile development processes [29,9,49], or in software development in general [30,31,32]). For instance, Ardito et al [31] investigated the current practice of UX and usability through a four stage empirical study including an online survey (with 36 participants from Italy, and 39 participants from Denmark), interviews with four practitioners from four different companies, a focus group, and an exploratory study.…”

Section: Ux Challenges -Mixed With Usabilitymentioning

confidence: 99%

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Integrating User eXperience practices into software development processes: implications of the UX characteristics

Kashfi

Nilsson

Feldt

2017

PeerJ Computer Science

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User eXperience (UX) is a key factor in the success of software systems. Many software companies face challenges in their work with UX. Existing research does not analyze UX practices and challenges in relation to other software quality characteristics or, in particular, in relation to usability. A better understanding of these challenges can help researchers and practitioners better address them in the future. In this empirical study, we have interviewed 17 practitioners with different backgrounds and occupations from eight software development companies. Their responses are coded, and analyzed with thematic analysis. We report eight themes of challenges that practitioners face in their work with UX. While some of these challenges partly overlap with those reported in existing literature about usability or other software quality characteristics, the participants of our study either view many of the challenges as unique to UX, or more severe in the case of UX. Although at a superficial level challenges of UX and other quality characteristics overlap, we differentiate these challenges at a deeper level through the five main characteristics of UX: subjective, holistic, dynamic, contextdependent and worthwhile. In particular, we identified that these characteristics have at least 20 implications (i.e. additional difficulties) for day-to-day work of practitioners. We found that 11 of these implications have been previously reported in literature. However, to the best of our knowledge, the remaining nine implications are unique to our study. These implications can explain why practitioners perceive the challenges to be more severe than for other quality characteristics. Most importantly, they can explain the industry's lopsided focus on the pragmatic aspect of UX. Our findings can be useful for researchers in identifying new and industry-relevant research areas and for practitioners to learn from empirically investigated challenges in UX work, and base their improvement efforts on such knowledge. Identifying and investigating the overlaps underlines the importance of these challenges, and can also help finding research areas not only for enhancing UX work but also software quality in general. It also makes it easier for practitioners to spot, better understand as well as find mitigation strategies for UX, through learning from past experiences and developments in the area of software quality.

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Section: Ux Challenges -Mixed With Usabilitymentioning

confidence: 99%

“…Kuusinen [49] investigated the task allocation between UX professionals and other team members in agile projects. Although they use the term UX they express that they have merely focused on usability and functionality since that is how industry currently approaches UX.…”

Section: Ux Challenges -Mixed With Usabilitymentioning

confidence: 99%

Integrating User eXperience practices into software development processes: implications of the UX characteristics

Kashfi

Nilsson

Feldt

2017

PeerJ Computer Science

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“…This change is also likely to have a positive impact on the working conditions of UX practitioners. The availability of UX practitioners has been a particular challenge in the development of enterprise software [42]. In future, UX practitioners will support the entire organization as well as individual agile product development teams as UX coaches instead of extinguishing small fires as lone fighters.…”

Section: A Meaning Of Findingsmentioning

confidence: 99%

Lean User Research for Agile Organizations

2020

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In the context of Digital Transformation, organizations need to react in a flexible manner to rapidly changing markets and disruptive technologies. Customer and user satisfaction are important in order to succeed. Agile User Experience (UX) Design and Lean User Research enable the organization to focus on the needs of its customers and users. The objective of this paper is to investigate the best practices that exist for user research in agile product development. In particular, we want to answer the following question: What impact does Lean User Research have and how is it conducted in industry? We have carried out several studies to answer our questions. First, we created the pattern Lean User Research by means of a systematic pattern mining process. Next, we gathered quantitative data by means of a questionnaire study. This was followed by the collection of qualitative data in a panel discussion with experts from academia and industry. The results reveal that Agile has an impact on how user research is conducted because of the speed of agile product development. In addition, we provide best practices of Lean User Research and show how they are applied in industry by giving practical examples. Moreover, we found that the UX community values the aspects of Lean User Research as important, but do not constantly apply it in their practical work. We can conclude that people have to experiment and adapt the best practices of Lean User Research to their special contexts as well as develop an agile mindset.

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“…Multidisciplinarity and cross-functional teams help in rapid decision-making on issues related to different value types [14]. The developer must learn from other disciplines to think about economic and societal value and the other internal roles should understand something about the technical side to make the work effortless and improve the communication [13,14]. Also, it is beneficial for the customer to understand about the economic, technical and user side of the software project to be able to make informed decisions about the scope of the project, where to have users involved and so forth [19].…”

Section: Value In Agile Software Engineeringmentioning

confidence: 99%

“…Moreover, understanding and designing for the hedonic value is difficult without deep understanding of UX [20]. Thus, the other stakeholder roles are usually not able to do it although they can successfully learn many other UX tasks [13,14,20].…”

Section: Stakeholder Views On Valuementioning

confidence: 99%

Value Creation and Delivery in Agile Software Development: Overcoming Stakeholder Conflicts

Kuusinen

2018

Global Thoughts, Local Designs

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Agile software development aims at early and continuous value delivery. Yet the concept of value in agile development is underdefined and the meaning can be different for different stakeholders. Successful value delivery requires continuous collaboration with relevant stakeholders which is a main challenge in agile development. In fact, most software project failures are caused by poor communication and misunderstandings between stakeholders. This position paper discusses the meaning of value for business owners, customers, users, software developers, and user experience specialists and works towards an understanding on how to align and articulate value and its delivery in a software project.

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Task Allocation Between UX Specialists and Developers in Agile Software Development Projects

Cited by 18 publications

References 22 publications

Integrating User eXperience practices into software development processes: implications of the UX characteristics

Integrating User eXperience practices into software development processes: implications of the UX characteristics

Lean User Research for Agile Organizations

Value Creation and Delivery in Agile Software Development: Overcoming Stakeholder Conflicts

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