Task and socioemotional behaviors of physicians: a test of reciprocity and social interaction theories in analogue physician–patient encounters

Roberts, Carlos A.; Aruguete, Mara S.

doi:10.1016/s0277-9536(99)00245-2

Cited by 74 publications

(94 citation statements)

References 19 publications

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“…The strongest predictors of trust are physician personality and behavior. Patient trust is consistently found to be related to factors such as physicians' communication style and interpersonal skills Kao, Green, Davis, et al 1998b;Thom, Ribisl, Steward, et al 1999;Hall, Zheng, Dugan, et al 2002;Cook 2001;Roberts and Aruguete 2000). However, the only published attempt to increase patients' trust by teaching physicians better humanistic skills did not succeed (Thom, Bloch, and Segal 1999).…”

Section: Predictors Of Trustmentioning

confidence: 99%

Trust in Physicians and Medical Institutions: What Is It, Can It Be Measured, and Does It Matter?

Hall

Dugan²,

Zheng³

et al. 2001

Milbank Quarterly

1,143

1,147

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Despite the profound and pervasive importance of trust in medical settings, there is no commonly shared understanding of what trust means, and little is known about what difference trust actually makes, what factors affect trust, and how trust relates to other similar attitudes and behaviors. To address this gap in understanding, the emerging theoretical, empirical, and public policy literature on trust in physicians and in medical institutions is reviewed and synthesized. Based on this review and additional research and analysis, a formal definition and conceptual model of trust is presented, with a review of the extent to which this model has been confirmed by empirical studies. This conceptual and empirical understanding has significance for ethics, law, and public policy.

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Section: Predictors Of Trustmentioning

confidence: 99%

Trust in Physicians and Medical Institutions: What Is It, Can It Be Measured, and Does It Matter?

Hall

Dugan²,

Zheng³

et al. 2001

Milbank Quarterly

1,143

1,147

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show abstract

“…Social interaction theory suggests that customers recognize and react to the interpersonal behavior of their physician (Ben-Sira 1976; Roberts and Aruguete 2000). Berry and Bendapudi (2007) observed that all of the patients they interviewed in the U.S. were concerned about their physicians' interpersonal quality.…”

Section: Perceived Service Qualitymentioning

confidence: 99%

Linking Perceived Service Quality to Relational Outcomes in a Chinese Context

Tam

2012

Journal of International Consumer Marketing

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This study develops and tests a model that integrates perceived service quality, satisfaction, trust, and relational outcomes in the context of health care. The model was tested based on data collected from 348 respondents in Hong Kong. Using structural equation modeling, this study shows that perceived service quality is positively associated with satisfaction, which in turn is positively related to trust. Customers' trust in their health-care providers then in turn is positively associated with their compliance with medication prescriptions and advice, which as a result contribute to perceived health-care outcomes. Results also show that satisfaction and perceived health-care outcomes are positively associated with loyalty intentions. Relationship age also moderates the relationship between satisfaction and loyalty intentions.

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“…The analogue patient (AP) methodology, in which participants are instructed to imagine they are a patient, has been used in many studies in an attempt to understand patient perceptions when the actual patient population is not available [29][30][31][32]. In the present research, ratings from SPs were not available and patient perceptions came instead from AP raters.…”

Section: Analogue Patient Perceptionsmentioning

confidence: 99%

Is it good to express uncertainty to a patient? Correlates and consequences for medical students in a standardized patient visit

Blanch

Hall

Roter

et al. 2009

Patient Education and Counseling

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Task and socioemotional behaviors of physicians: a test of reciprocity and social interaction theories in analogue physician–patient encounters

Cited by 74 publications

References 19 publications

Trust in Physicians and Medical Institutions: What Is It, Can It Be Measured, and Does It Matter?

Trust in Physicians and Medical Institutions: What Is It, Can It Be Measured, and Does It Matter?

Linking Perceived Service Quality to Relational Outcomes in a Chinese Context

Is it good to express uncertainty to a patient? Correlates and consequences for medical students in a standardized patient visit

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