Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots

Inwon, Kang; Han, Shin Il; Lee, Jiwon

doi:10.3390/su9101770

Cited by 5 publications

(4 citation statements)

References 36 publications

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“…Status related to symbolism that is important to an individual is more likely to influence his or her actions and guide appropriate behavior. The findings of an empirical study conducted by Kang et al (2017) emphasize that, similar to functional or high-value brands and products, functionality and symbolism influence consumers' evaluations of products. The expressiveness of such products is similar to the symbolic practical value, whereas the utilitarian value of the aforementioned brands lies approximately halfway along the symbolic scale.…”

Section: Emotional Value Of Luxury Brandsmentioning

confidence: 99%

Chinese Consumers’ Herd Consumption Behavior Related to Korean Luxury Cosmetics: The Mediating Role of Fear of Missing Out

Inwon

Shin

2020

Front. Psychol.

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Chinese consumers' lavish and collective spending on Korean luxury cosmetics brands is well documented. This study examines why this consumption behavior occurs, hypothesizing that it is driven by a "fear of missing out" (FoMO). In other words, in order to derive psychological comfort, consumers with high FoMO may be prone to developing high brand involvement, leading to their collective consumption of certain luxury brands. In consumer studies, such collective consumption behavior is referred to as herd behavior. Thus, the main research question of this study is, "why do Chinese consumers show herd consumption behavior toward certain luxury brands?" We propose that consumers who are attracted to luxury brands and possess high FoMO will develop higher brand involvement, leading to herd consumption behavior toward such brands. To validate this proposition, this study surveyed Chinese consumers. The collected data were analyzed using the structural equation modeling (SEM) method, conducted within SPSS and AMOS. The results provide theoretical explanations as to why Chinese consumers indulge in collective obsession-like stockpiling consumption toward certain luxury brands, as well as several managerial implications related to this behavior.

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Section: Emotional Value Of Luxury Brandsmentioning

confidence: 99%

Chinese Consumers’ Herd Consumption Behavior Related to Korean Luxury Cosmetics: The Mediating Role of Fear of Missing Out

Inwon

Shin

2020

Front. Psychol.

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“…On the other side, the application of the aspects of conversation interactions especially in Adjacency Pairs is the most used in this interactions. The results of the previous research conducted by previous study discussed on Conversation between Pilots and Air Traffic Controllers (de Moraes Garcia & Fox, 2020; Kang et al, 2017). It analyzed types of adjacency pairs and to explain functions of repetition use in communication between Pilots and Air Traffic Controllers.The result of this study was found types of adjacency pairs and to explain the functions of repetition use in communication between Pilots and Air Traffic controllers.…”

Section: Discussionmentioning

confidence: 99%

Communication between Astronauts and Nasa Deep Space Network: A Conversation Analysis

Aristha,

Putri,

Mono

2023

indonesian j. educ. res. rev.

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In the field of conversation analysis, conversation is one way to approach social order. Conversations are not the seemingly disorganized and random objects they seem at first. This is a special locus of interaction where changes in speakers are repeated (occur), the parties speak at the same time. Gapless and non-overlapping transitions are common. The aim of this study is to analyze aspects of conversation analysis use in communication between Astronauts and NASA Deep Space Network (DSN) under the framework. This study use qualitative descriptive method is applied in this research. The data are collected by transcribe their utterances from Youtube and transcribing their utterances directly into written text. The result of this study shows that 6 types of adjacency pairs, from the data analysis found there are 47 utterances that consist of adjacency pairs. From the findings, there are 7 requesting – agreement, 11 assessment – agreement, 17 question – answer, 1 compliment – acceptance, 1 complaint – apology, 10 offer - acceptance for adjacency pairs.

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“…From a sociolinguistic perspective [11], communication is centered on 1 SoftBank Robotics, https://www.softbankrobotics.com either the position (i.e., following predefined norms and rules) or the person (i.e., adapting the communication to the interlocutor). The focus of the position-centered (i.e., taskoriented) approach is on the task itself and the achievement of the required goals (e.g., [12], [13]); whereas the attention of the person-oriented communication (i.e., relationship oriented as in [14]) is more on the person with a focus on rapport building (e.g., [12], [13]).…”

Section: A Communication Stylesmentioning

confidence: 99%

An Iterative Interaction-Design Method for Multi-Modal Robot Communication

Saad

Broekens

Neerincx

2020

2020 29th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)

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The design space of human-robot interaction is large and multi-dimensional. A sound design requires a systematic theory-driven exploration, specification and refinement of design variables. There is a need for a practical method and tool to iteratively specify the content of the dialogue (e.g., speech acts) with the accompanying expressive behavior (e.g., gesture openness) as prescribed by social science theory, e.g., task-and person-oriented communication. This paper presents an iterative interaction-design (ID) method for multi-modal robot communication. Following the ID-method, a designer first creates his/her "own" individual design and, subsequently, provides an iteration to the evolving iterative design. To support the design method, we developed an ID-tool (available for download). The tool support entails (a) selecting the theory-based communication style; (b) creating and linking the dialogue act components for the concerning use case; and (c) setting the associated expression parameters. We conducted a study with Industrial Design students (N = 13) who followed the ID-method and used our tool to design person-and task-oriented communications for a reception robot. Our method produced distinctive task-and person-oriented dialogue styles, i.e., provided the predicted theory-based multimodal communicative behaviors. The task-oriented style showed a more formal, shorter and less chatty communication. Overall, there was a rather smooth design convergence process, in which the individual designs were harmonized into the iterative design. For the selected design problem, the ID-tool had a satisfactory usability. Next steps include validation of the communication styles in an empirical study and, subsequently, identification of reusable design patterns.

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Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots

Cited by 5 publications

References 36 publications

Chinese Consumers’ Herd Consumption Behavior Related to Korean Luxury Cosmetics: The Mediating Role of Fear of Missing Out

Chinese Consumers’ Herd Consumption Behavior Related to Korean Luxury Cosmetics: The Mediating Role of Fear of Missing Out

Communication between Astronauts and Nasa Deep Space Network: A Conversation Analysis

An Iterative Interaction-Design Method for Multi-Modal Robot Communication

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